bugs Simtropolis 9.0.x - Bugs & Issues Report Thread

[CaptCity 4,753]

12 minutes ago, Cyclone Boom said:

Simtropolis is back!  

Thanks for the continuing efforts in getting things back to normal. Sure missed my daily dose of Simtropolis... 

[Cyclone Boom 16,875]

Summary of Site Outages
Following the resolution of server issues from June 13-23, 2024

I'm pleased to confirm the server maintenance during this period was successfully completed.

This post addresses the recent downtime we experienced, along with some positive news regarding our server migration and overall site performance.
 

Unexpected Downtime

It seems something initially went awry server-side, causing basic services to become unresponsive. This issue was triggered by a hardware malfunction at the data center. Our web host identified and repaired the hardware issue to restore the affected services. The good thing is since this has been resolved, it's no longer a cause for concern.

In terms of the server system, everything is now operating as it should be.
 

Successful Server Migration

Following the initial outage period, we completed a planned server operating system migration on June 23. This upgrade was actually in the works before the downtime occurred, but its timing ended up being coincidental. Our web host had intended to schedule this upgrade once we gave the go-ahead, and it became an opportune moment to resolve the issues occurring with the old system. The new server OS is more robust and efficient, and appears to be functioning better.
 

Improved Performance

Since the migration, we've observed a notable increase in site performance. You may notice that the site is loading faster and running more smoothly than before. The new server environment is optimised for higher performance with an updated database engine, allowing us to handle greater sever load. Additionally, we've seen a significant reduction in CPU usage, which should lead to a more reliable setup going forward. This reduction in load means that the server can process requests quicker.
 

No Site Data Loss

A primary concern during the downtime was ensuring all site data was safeguarded. As a precaution, I took manual steps to back up everything locally, including the database, files, images, attachments, etc. Even though a backup wasn't needed in the end, it made sure no data was lost.

----------

Thanks everyone for your patience and understanding during this period.
We hope this new platform will help future-proof the site, and even give scope for board software enhancements.

[CaptCity 4,753]

Thanks for the info and for getting things fixed and updated. The site has definitely been quicker and more responsive, for me anyway. 

[Silur 3,304]

Many thanks to all the masters!
The site works a lot faster for me.
Thanks once more!.

[nos.17 5,120]

Thank you CB and Dirk for seeing this through!

I'll also add that performance is significantly better for me too across the board.

[trar 334]

Performance upgrades? That's really good, thank you.

[CaptCity 4,753]

Whoa, site just did a big slow down for a few minutes... All seems to be good now. Maybe a 'glitch'...

[kschmidt 6,164]

That's great ! Some pages migmight be split up like Showcase, Clubs, City your als already have a seperate page so why list everything on  the homepage. Exchange, aswell split category in dedicated pages to increase performance. Last year speed wasn't very. well so Congratulations to Smytopolis staff !

[justforfun 7,802]

Today I've been trying to upload a new file to the STEX and every time I try adding pictures I get the following message:

Oops this is funny, I just tried to upload here a screenshot of the message but in doing so I got the same message again! So I'll just paste it instead:

 

"There was a problem with processing the uploaded file.

Please try again as this is most likely caused by an intermittent error, uploading a file greater than 2 MB in size, or you may have reached your local Attachments Quota.

Please contact us for assistance."

 

Now, the pictures I was trying to upload are all small JPGs as usual, and I am far from having reached my attachment quota (about 115 out of 1000).  Does someone please know what is going on? Thank you.

 

[CorinaMarie 29,605]

7 minutes ago, justforfun said:

Does someone please know what is going on?

I'm going to guess we caused it.   CB was working on attachment security stuff and that might've borked something. He'll likely be on later today and can delve into it.

In the meantime: Oops, we apologize for the inconvenience.

Edit: And it's the same for me too.

[justforfun 7,802]

53 minutes ago, CorinaMarie said:

I'm going to guess we caused it.   CB was working on attachment security stuff and that might've borked something. He'll likely be on later today and can delve into it.

In the meantime: Oops, we apologize for the inconvenience.

Edit: And it's the same for me too.

Thank you, Cori! What an amazing feeling to have your prompt and useful assistance again. The golden days of Simtropolis are back. 

[CaptCity 4,753]

1 hour ago, CorinaMarie said:

I'm going to guess we caused it.   CB was working on attachment security stuff and that might've borked something.

Just in case it helps narrow things down a bit I was uploading images as attachments yesterday (practically 24 hours ago) and it was fine - now, not so much... 

Of course , if the exact cause is known, please ignore this... 

[CorinaMarie 29,605]

1 minute ago, CaptCity said:

I was uploading images as attachments yesterday (practically 24 hours ago) and it was fine ...

That matches up as the tweaking borking would've been about 15ish hours ago. I, myself, don't know the exact cause, but now that we know there is a problem (and it's not permissions level related), CB'll prolly be able to go peek, say something about fudge, and then fix it.

[CorinaMarie 29,605]

@justforfun and @CaptCity

Ok. So it wasn't CB's fault at all. Just somehow the server got its knickers in a twist and was tossing that error for everyone when uploading any pics. Any other file types weren't affected. He smacked the server around a few times, restarted it,  and now the problem seems to be resolved.

Ofc, let us know if it's still being recalcitrant.

[CaptCity 4,753]

Just gave it a tiny test (same one that did not work before), and this time image was happily uploaded. 

1 hour ago, CorinaMarie said:

He smacked the server around a few times...

Hope that didn't cause too many dents... 

[philforhockey51 4,211]

the Home tab button doesn't work when in messages. The home button in the small chain below the tabs does work. (Red doesn't work green does work)

[kschmidt 6,164]

4 hours ago, philforhockey51 said:

the Home tab button doesn't work when in messages. The home button in the small chain below the tabs does work. (Red doesn't work green does work)

What I see are submenu's omitted under Android OS. As a touch screen choose content item a second the list is shown directly going to recent posts list ? STEX Exchange same go to the general list ? Android search makes this more difficult from directory view!

Sincerely yours,

Kschmidt

[Propfam 2,288]

Wth is this?

[Cyclone Boom 16,875]

16 minutes ago, Jidan said:

Wth is this?

It's not a bug. This is a new experimental site feature.

The index of Popular and Recommended sections allow viewing a directory of site pages which are commonly visited or upvoted.

There's no need to sign up for the Grow account, and if you wish to hide the button, add the following rule using uBlock Origin:

! Shrink The Grow Button
community.simtropolis.com###grow-me-root

Then refresh ST and it'll be gone.

[Haljackey 17,302]

Seeing some oversized text and images site-based today

[Cyclone Boom 16,875]

5 hours ago, Haljackey said:

Seeing some oversized text and images site-based today

That really is most odd, and I've not noticed this (yet) personally. Does it help if trying a Ctrl+F5 to force refresh the browser's cache?

It seems like perhaps the page CSS styles aren't loading to be applied properly, which then prevents those icons sizing to their correct scale.

[JulioC 2,580]

I'm having this problem when I click in the "see who reacted to this" button in a STEX item or in a CJ entry

That doesn't happens in a regular site post tho

[Cyclone Boom 16,875]

@JulioC

I suppose we could leave it and call that an easy access route to the forums index...

In all seriousness, that was a side effect from a code adjustment I made last week. I didn't realise it'd end up redirecting to the forums index that way.

Thanks for the heads up! All fixed now.

[Cyclone Boom 16,875]

The earlier "blob" upload issues should now be resolved. It was caused by a failed upgrade of the file uploader module. The old one was from 2017 and it had been erroring out with larger files. I updated that to the latest and greatest and thought we were good to go. However, we weren't.

The reason I didn't know immediately is since Cloudflare cached the original script. This meant the tests I did initially worked, but were actually still using the old version.

So I've now reverted it to a version which seems to work, and renamed the paths to force it to update (and bypass Cloudflare's cache).

[Ulisse Wolf 4,412]

51 minutes ago, Cyclone Boom said:

The earlier "blob" upload issues should now be resolved. It was caused by a failed upgrade of the file uploader module. The old one was from 2017 and it had been erroring out with larger files. I updated that to the latest and greatest and thought we were good to go. However, we weren't.

The reason I didn't know immediately is since Cloudflare cached the original script. This meant the tests I did initially worked, but were actually still using the old version.

So I've now reverted it to a version which seems to work, and renamed the paths to force it to update (and bypass Cloudflare's cache).

Can a hard reset of the cloudfire cache be performed? Because if you can do it then can you fix the text toolbar as it is not working properly?

[CorinaMarie 29,605]

8 minutes ago, Ulisse Wolf said:

Can a hard reset of the cloudfire cache be performed?

While we have free reign over the server with true root access, we don't have the keys to Cloudflare. Only Dirk has that since it's a business account covering other endeavors of his. And he's out of touch for a while.

[CorinaMarie 29,605]

21 hours ago, Ulisse Wolf said:

Can a hard reset of the cloudfire cache be performed?

Yes. Yes, it can be. We were able to get in touch with Dirk and he initiated that at 9:45am EST.

[Propfam 2,288]

I got this. I can't easily enter newly debated topic anymore.
 

[Cyclone Boom 16,875]

@Jidan

Please bear with me. I'm currently testing new code logic to fix the file feeds, but it isn't working properly right now.

Update: Fixed it!

  Edited October 22, 2024 by Cyclone Boom  
:)

[Propfam 2,288]

I don't know if this is because of IPS update or not. But I see icons in the account menu now (also it's also got an icon)