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Terring

[Solved] Problem with HP Support Assistant

By Terring, in General Off-Topic

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Terring    6,476

Terring
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I have HP Slimline 260-a109nv. A couple of days ago I got a notification for updating HP Support Assistant. I just updated and at first everything went fine. But that was just the silence before the storm. Since that day, at least twice per day, the focus of my active programs get lost for a second, disrupting me while working and minimizing my games during playing! The last one is the worst of this because it's a disaster waiting to happen. We all know that SimCity 4 must be on focus when saving a city, and having HP minimizing my game during saving process will corrupt my city and destroy my work. Heck, just having the game minimized all of a sudden is terrible, so thanks for messing with my gaming fun, HP!

Having this problem after updating HP Support Assistant is not a coincidence, so what should I do to fix it? Downgrade the Assistant? Deactivate it somehow? Remove it entirely? What would you suggest me to do?

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"If you try to please everybody, you often times end up pleasing nobody, especially yourself. When somebody offers to do a favor for free, like making a mod for SimCity 4, you shouldn't be overly critical of something generously given to you. In other words, you shouldn't look a gift horse in the mouth." - Twilight Sparkle after playing SimCity

"Being a mayor or a content creator for SimCity 4 is a heavy responsibility, Patrick. Each city and each custom content is like a child, and must be treated as such." - SpongeBob Squarepants after playing SimCity

"Without deviation from the norm, progress is not possible." - Frank Zappa

"The wisest men follow their own direction." - Euripides

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Raymond7cn    6,776

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Hiya Terring, I'm very sad to hear it, I have a HP laptop and I didn't install HP Support Assistant after a reinstalling of Win10, Frankly, I couldn't see any defects without it. *:D But before you decide to uninstall it, Hope these links can provide some clues for you::}

HP Support Assistant interrupts games, movies, or TV

windows-10-1903-focus-assist-issue

https://appuals.com/fix-games-minimizing-to-desktop/

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Terring    6,476

Terring
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    Thanks for the tips, Ray. I'll see what I can do :)

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    "If you try to please everybody, you often times end up pleasing nobody, especially yourself. When somebody offers to do a favor for free, like making a mod for SimCity 4, you shouldn't be overly critical of something generously given to you. In other words, you shouldn't look a gift horse in the mouth." - Twilight Sparkle after playing SimCity

    "Being a mayor or a content creator for SimCity 4 is a heavy responsibility, Patrick. Each city and each custom content is like a child, and must be treated as such." - SpongeBob Squarepants after playing SimCity

    "Without deviation from the norm, progress is not possible." - Frank Zappa

    "The wisest men follow their own direction." - Euripides

    Welcome to Fairview, my new city journal *:D

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    Whte_rbt    1,431

    Whte_rbt
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    I'm running on an HP envy 15 and I disabled and removed it the first time it popped up. No complaints or troubles since. It's not like HP driver updates are worth a damn.

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    rsc204    21,866

    rsc204
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    Honestly what does such an application really do? If you don't mind manually updating drivers (or letting Windows take care of them), it's probably just bloatware you are better off without. I'd uninstall it personally.

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    Prophet42    1,503

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    I agree, the best thing you can do is uninstall it.  I have had several HP laptops through the years and quite frankly, the support assist is just bloatware.  If for some reason you don't want to uninstall it, you can go into Services and disable the support assist service, or set it to manual start.

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    9a5bb342.png.0e1b17a8c9297b433bc28db6f3934b10.png "You run and run to catch up with the sun but it's sinking.  Racing around to come up behind you again.

    The sun is the same in a relative way, but you're older.  Shorter of breath, and one day closer to death."

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    RipRap    4,400

    RipRap
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    Right now I have an HP Envy 15 laptop as well. All that I did right after purchasing this PC was to immediately uninstall all HP software (aside from the core programs such as HP Smart for Printers). It's pretty much bloatware and can definitely crash your game when you try to use it. 

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    Whte_rbt    1,431

    Whte_rbt
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    Semi-related question: Has anyone ever managed to get a graphics driver update from HP that could actually complete the install?

    I've tried all three of the updates they've released during this computers lifecycle so far and not one of them will install. They all hang at various points during the install and refuse to close. System reset required to get rid of it.

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    Prophet42    1,503

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    What are the specs of your machine?  What operating system version are you using (I'm assuming Windows 10)?  My first suggestion, without any further information, is to make sure all other programs are closed.  Also go into your 'Background Apps' and make sure to turn off all the apps that can run in the background.  Go into 'Startup' and disable any apps you don't need to start at boot up.  Then restart the machine and try to install the driver.  Obviously, make sure the driver is compatible with your system.  My initial guess is that some program is interfering with the install.

    You could also delete the current graphics driver using Device Manager, re-boot the machine and let Windows install a fresh copy.  Then try to install the HP driver.

    Next question is, why do you feel you need to update the graphics driver?  Is there some security issue or performance issue with the current installed driver?  Sometimes the best philosophy is 'If it isn't broke, don't fix it'.

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    9a5bb342.png.0e1b17a8c9297b433bc28db6f3934b10.png "You run and run to catch up with the sun but it's sinking.  Racing around to come up behind you again.

    The sun is the same in a relative way, but you're older.  Shorter of breath, and one day closer to death."

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    Terring    6,476

    Terring
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    I've removed HP Support Assistant. It's too early to tell for sure, but so far so good.

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    "If you try to please everybody, you often times end up pleasing nobody, especially yourself. When somebody offers to do a favor for free, like making a mod for SimCity 4, you shouldn't be overly critical of something generously given to you. In other words, you shouldn't look a gift horse in the mouth." - Twilight Sparkle after playing SimCity

    "Being a mayor or a content creator for SimCity 4 is a heavy responsibility, Patrick. Each city and each custom content is like a child, and must be treated as such." - SpongeBob Squarepants after playing SimCity

    "Without deviation from the norm, progress is not possible." - Frank Zappa

    "The wisest men follow their own direction." - Euripides

    Welcome to Fairview, my new city journal *:D

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    Terring    6,476

    Terring
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    And... the problem has been solved. I've been giving more attention to my games those recent days (and right now I only have two of them, SimCity 4 and Empire Earth) and I've got no problems with any of my games. No more sudden minimizing, no more disruptions, everything is smooth as before. Now I can build my cities and conquer the world with no problems anymore :D

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    "If you try to please everybody, you often times end up pleasing nobody, especially yourself. When somebody offers to do a favor for free, like making a mod for SimCity 4, you shouldn't be overly critical of something generously given to you. In other words, you shouldn't look a gift horse in the mouth." - Twilight Sparkle after playing SimCity

    "Being a mayor or a content creator for SimCity 4 is a heavy responsibility, Patrick. Each city and each custom content is like a child, and must be treated as such." - SpongeBob Squarepants after playing SimCity

    "Without deviation from the norm, progress is not possible." - Frank Zappa

    "The wisest men follow their own direction." - Euripides

    Welcome to Fairview, my new city journal *:D

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