Sim City 5 won't run

[Babs2 0]

I originally had SC 5 working fine on my laptop which was running Windows 8.1.  I then upgrade Windows 10 and for a couple of weeks everything worked well, I thought the resolution was even better than before.  Then out of the blue my laptop seems to have died on me, it's being checked out but doesn't sound good.  So I am trying to install the SC programme on to my desktop.  It seems to download O.K. but when I go to run it I get the message.....Could not create graphic device Direct X not available (1002)

I downloaded Direct x 9 and then 11 (although that doesn't seem to want to run)  My graphics card is GeForce GT 740M

What version of Direct X is needed?  If that is not the problem what else can I try.  The desktop is only a few months old.

[Nepatan 1]

I originally had SC 5 working fine on my laptop which was running Windows 8.1.  I then upgrade Windows 10 and for a couple of weeks everything worked well, I thought the resolution was even better than before.  Then out of the blue my laptop seems to have died on me, it's being checked out but doesn't sound good.  So I am trying to install the SC programme on to my desktop.  It seems to download O.K. but when I go to run it I get the message.....Could not create graphic device Direct X not available (1002)

I downloaded Direct x 9 and then 11 (although that doesn't seem to want to run)  My graphics card is GeForce GT 740M

What version of Direct X is needed?  If that is not the problem what else can I try.  The desktop is only a few months old.

Hi, there!

That is a odd problem. Have you tried to uninstall the game, restart your PC and than download it again? Do you have the problem with other games or only with Sim City?

Your video card works with Direct X 12API, which should be a further version of Direct X 11, made for Windows 10. It should work with the game, but it does not need to be so. I don't think, that your problem lies in the graphic card. It could be the game itself.

In the basic system requirements of the game says it works with Direct X 9

  Edited August 28, 2015 by Nepatan  

[Babs2 0]

Thanks for the suggestion, I tried that but still the same error message coming up.  Don't play any other big games on this desktop, but everything else seems fine.  It's really got me puzzled.

[jmababa01 35]

never download direct x 9 and 11 on windows 10 it will automatically work with direct x 12 downloading them will result in direct x error