City crashing when taking a screenshot

[Haljackey 17,302]

I know I can always use print screen instead as a alternative but this may be useful to fix- and helpful to others too.

Anyone had issues with this in the past? It's a old/complicated city so maybe there could be some sort of conflicting plugin? If you need more details I can try to provide.

Exception report attached.

SimCity Exception Report 2022.08.18 23.47.26.txt

 

I do not use SC4 launcher. My version is 1.640 SC4Fix r7b from @simmaster07. Created May 16. 2020 (newer than SC4 Fix which was last updated in Jan 2018).

 

Version R7B:

SC4Fix.dll

 

If I try to take an in game screenshot of this, or higher zoom outs, game crashes. Simulation is paused too.

 

Exception report below.

 

Thanks in advance!

-----

 

Spoiler

Exception time: 08/18/2022, at 23:47:26.
Exception code: 0xC0000005 (-1073741819) ACCESS_VIOLATION.
Current thread ID: 4864 (0x00001300).
Version information:
Application/module path: C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe
Application/module version name: SimCity 4
Application/module version: 1.1.641.0
System version: Windows NT 6.2
System memory: 4096 Megabytes total, 3340 Megabytes free.

Exception module:  C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe.
Exception address: 0x005b9feb. Section:Offset: 0x01:0x001b2feb.

Registers
   EAX: 00000000
   EBX: 4efc2614
   ECX: 00000000
   EDX: 00000008
   ESI: 00000009
   EDI: 807e9004
   CS:EIP: 0023:005b9feb
   SS:ESP: 002b:0019cfd8  EBP:0019d074
   DS:002b  ES:002b  FS:0053  GS:002b
   Flags: 00010206

Loaded Modules
   Address          Size Module             Path
   ----------------------------------------------------------------------------------------------
   0x00400000    8159232 SimCity 4.exe      C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe
   0x77360000    1720320 ntdll.dll          C:\WINDOWS\SYSTEM32\ntdll.dll
   0x76520000     983040 KERNEL32.DLL       C:\WINDOWS\System32\KERNEL32.DLL
   0x756a0000    2199552 KERNELBASE.dll     C:\WINDOWS\System32\KERNELBASE.dll
   0x75130000     651264 apphelp.dll        C:\WINDOWS\SYSTEM32\apphelp.dll
   0x76270000     503808 ADVAPI32.dll       C:\WINDOWS\System32\ADVAPI32.dll
   0x77220000     782336 msvcrt.dll         C:\WINDOWS\System32\msvcrt.dll
   0x758c0000     483328 sechost.dll        C:\WINDOWS\System32\sechost.dll
   0x76460000     778240 RPCRT4.dll         C:\WINDOWS\System32\RPCRT4.dll
   0x75330000    1687552 USER32.dll         C:\WINDOWS\System32\USER32.dll
   0x77330000      98304 win32u.dll         C:\WINDOWS\System32\win32u.dll
   0x73990000    4538368 WININET.dll        C:\WINDOWS\SYSTEM32\WININET.dll
   0x67cc0000      32768 WSOCK32.dll        C:\WINDOWS\SYSTEM32\WSOCK32.dll
   0x77300000     143360 GDI32.dll          C:\WINDOWS\System32\GDI32.dll
   0x75950000     901120 gdi32full.dll      C:\WINDOWS\System32\gdi32full.dll
   0x76ef0000     503808 msvcp_win.dll      C:\WINDOWS\System32\msvcp_win.dll
   0x766c0000    1179648 ucrtbase.dll       C:\WINDOWS\System32\ucrtbase.dll
   0x75b20000    5988352 SHELL32.dll        C:\WINDOWS\System32\SHELL32.dll
   0x752c0000     405504 WS2_32.dll         C:\WINDOWS\System32\WS2_32.dll
   0x76f70000     151552 IMM32.dll          C:\WINDOWS\System32\IMM32.dll
   0x74220000     163840 WINMM.dll          C:\WINDOWS\SYSTEM32\WINMM.dll
   0x72d70000      32768 VERSION.dll        C:\WINDOWS\SYSTEM32\VERSION.dll
   0x59f90000     520192 DSOUND.dll         C:\WINDOWS\SYSTEM32\DSOUND.dll
   0x59c80000    1064960 OPENGL32.dll       C:\WINDOWS\SYSTEM32\OPENGL32.dll
   0x59c50000     139264 MSVFW32.dll        C:\WINDOWS\SYSTEM32\MSVFW32.dll
   0x76fa0000    2617344 combase.dll        C:\WINDOWS\System32\combase.dll
   0x72d20000     278528 powrprof.dll       C:\WINDOWS\SYSTEM32\powrprof.dll
   0x6ac40000     577536 COMCTL32.dll       C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_c0da534e38c01f4d\COMCTL32.dll
   0x5aa80000     118784 winmmbase.dll      C:\WINDOWS\SYSTEM32\winmmbase.dll
   0x59c10000     258048 GLU32.dll          C:\WINDOWS\SYSTEM32\GLU32.dll
   0x717f0000      53248 UMPDC.dll          C:\WINDOWS\SYSTEM32\UMPDC.dll
   0x75940000      24576 psapi.dll          C:\WINDOWS\System32\psapi.dll
   0x71ab0000    6340608 windows.storage.dl C:\WINDOWS\SYSTEM32\windows.storage.dll
   0x71980000     159744 Wldp.dll           C:\WINDOWS\SYSTEM32\Wldp.dll
   0x76830000     552960 SHCORE.dll         C:\WINDOWS\System32\SHCORE.dll
   0x76670000     282624 shlwapi.dll        C:\WINDOWS\System32\shlwapi.dll
   0x729f0000      61440 kernel.appcore.dll C:\WINDOWS\SYSTEM32\kernel.appcore.dll
   0x76610000     389120 bcryptPrimitives.d C:\WINDOWS\System32\bcryptPrimitives.dll
   0x72b00000     475136 uxtheme.dll        C:\WINDOWS\system32\uxtheme.dll
   0x76da0000     929792 ole32.dll          C:\WINDOWS\System32\ole32.dll
   0x75580000     614400 OLEAUT32.dll       C:\WINDOWS\System32\OLEAUT32.dll
   0x75620000     516096 clbcatq.dll        C:\WINDOWS\System32\clbcatq.dll
   0x6a660000     794624 PROPSYS.dll        C:\WINDOWS\SYSTEM32\PROPSYS.dll
   0x67d70000     917504 rasapi32.dll       C:\WINDOWS\SYSTEM32\rasapi32.dll
   0x67d40000     176128 rasman.dll         C:\WINDOWS\SYSTEM32\rasman.dll
   0x754d0000     716800 comdlg32.dll       C:\WINDOWS\System32\comdlg32.dll
   0x59be0000     139264 SC4Fix.dll         C:\Users\Ryan\Documents\SimCity 4\Plugins\SC4Fix.dll
   0x10000000     294912 SimCity 4 Extra Ch C:\Users\Ryan\Documents\SimCity 4\Plugins\SimCity 4 Extra Cheats Plugin.dll
   0x03140000      98304 Video.dll          C:\Users\Ryan\Documents\SimCity 4\Plugins\Video.dll
   0x59bc0000     110592 AVIFIL32.dll       C:\WINDOWS\SYSTEM32\AVIFIL32.dll
   0x5aaa0000     102400 MSACM32.dll        C:\WINDOWS\SYSTEM32\MSACM32.dll
   0x71a30000      57344 msasn1.dll         C:\WINDOWS\SYSTEM32\msasn1.dll
   0x6a610000     155648 cryptnet.dll       C:\WINDOWS\SYSTEM32\cryptnet.dll
   0x76110000    1024000 CRYPT32.dll        C:\WINDOWS\System32\CRYPT32.dll
   0x68800000    1048576 drvstore.dll       C:\WINDOWS\SYSTEM32\drvstore.dll
   0x71830000     147456 devobj.dll         C:\WINDOWS\SYSTEM32\devobj.dll
   0x76d60000     241664 cfgmgr32.dll       C:\WINDOWS\System32\cfgmgr32.dll
   0x717e0000      40960 cryptbase.dll      C:\WINDOWS\SYSTEM32\cryptbase.dll
   0x767e0000     315392 WINTRUST.DLL       C:\WINDOWS\System32\WINTRUST.DLL
   0x760f0000     102400 imagehlp.dll       C:\WINDOWS\System32\imagehlp.dll
   0x70320000      77824 CRYPTSP.dll        C:\WINDOWS\SYSTEM32\CRYPTSP.dll
   0x702f0000     192512 rsaenh.dll         C:\WINDOWS\system32\rsaenh.dll
   0x772e0000     102400 bcrypt.dll         C:\WINDOWS\System32\bcrypt.dll
   0x6c1d0000     122880 gpapi.dll          C:\WINDOWS\SYSTEM32\gpapi.dll
   0x71800000      98304 profapi.dll        C:\WINDOWS\SYSTEM32\profapi.dll
   0x5b2f0000     180224 dxcore.dll         C:\WINDOWS\SYSTEM32\dxcore.dll
   0x75a40000     868352 MSCTF.dll          C:\WINDOWS\System32\MSCTF.dll
   0x64950000     757760 textinputframework C:\WINDOWS\SYSTEM32\textinputframework.dll
   0x64630000    2613248 CoreUIComponents.d C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
   0x648b0000     634880 CoreMessaging.dll  C:\WINDOWS\SYSTEM32\CoreMessaging.dll
   0x71a40000     167936 ntmarta.dll        C:\WINDOWS\SYSTEM32\ntmarta.dll
   0x6bea0000     897024 wintypes.dll       C:\WINDOWS\SYSTEM32\wintypes.dll
   0x59ad0000     954368 DDRAW.DLL          C:\WINDOWS\SYSTEM32\DDRAW.DLL
   0x67cb0000      28672 DCIMAN32.dll       C:\WINDOWS\SYSTEM32\DCIMAN32.dll
   0x5f8c0000     798720 dxgi.dll           C:\WINDOWS\SYSTEM32\dxgi.dll
   0x5db30000     888832 nvldumd.dll        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_df0bee9f4cb9436e\nvldumd.dll
   0x52fc0000   21057536 nvd3dum.dll        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_df0bee9f4cb9436e\nvd3dum.dll
   0x59a60000     405504 D3DIM700.DLL       C:\WINDOWS\SYSTEM32\D3DIM700.DLL
   0x5faf0000     438272 MMDevApi.dll       C:\WINDOWS\System32\MMDevApi.dll
   0x565d0000    1269760 AUDIOSES.DLL       C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
   0x599c0000      61440 resourcepolicyclie C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
   0x6a730000    2281472 iertutil.dll       C:\WINDOWS\SYSTEM32\iertutil.dll
   0x71a70000     135168 SspiCli.dll        C:\WINDOWS\SYSTEM32\SspiCli.dll
   0x69e30000      73728 ondemandconnrouteh C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
   0x72a00000     823296 winhttp.dll        C:\WINDOWS\SYSTEM32\winhttp.dll
   0x72de0000     335872 mswsock.dll        C:\WINDOWS\system32\mswsock.dll
   0x73f60000     204800 IPHLPAPI.DLL       C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
   0x6a600000      32768 WINNSI.DLL         C:\WINDOWS\SYSTEM32\WINNSI.DLL
   0x760e0000      28672 NSI.dll            C:\WINDOWS\System32\NSI.dll
   0x72ad0000     155648 dwmapi.dll         C:\WINDOWS\SYSTEM32\dwmapi.dll
   0x5fd80000     995328 Windows.UI.dll     C:\Windows\System32\Windows.UI.dll
   0x5fc10000     970752 InputHost.dll      C:\Windows\System32\InputHost.dll
   0x5fd00000     471040 WindowManagementAP C:\Windows\System32\WindowManagementAPI.dll
   0x6bf80000    1634304 twinapi.appcore.dl C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
   0x56dc0000      32768 avrt.dll           C:\WINDOWS\SYSTEM32\avrt.dll
   0x22e60000      69632 CBTHook.dll        C:\Program Files (x86)\ShiftWindow\CBTHook.dll
   0x23f90000     114688 KeyHook.dll        C:\Program Files (x86)\ShiftWindow\KeyHook.dll
   0x47ed0000     507904 DbgHelp.dll        C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\DbgHelp.dll

Call stack:
(Debug information (.pdb files) appears to be absent).
0x0001:0x001b2feb C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe.
GZDllGetGZCOMDirector() + 1049036

GZDllGetGZCOMDirector() + 1013621

0x0001:0x00504edc C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe.
0x0001:0x0050422d C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe.
0x0001:0x003ba0a6 C:\Program Files (x86)\Origin Games\SimCity 4 Deluxe Edition\Apps\SimCity 4.exe.
GZDllGetGZCOMDirector() + 259410

0x0000:0x00000000 .

Stack data: (ESP is 0x0019cfd8)
0x0019ce58   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019ce78   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019ce98   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019ceb8   00000000 00000000 0f0266ab af11c43e 07dde4aa b3ecbb3e de1b631e 9f753340
0x0019ced8   00000000 00000000 30fbffff c0050000 30fbffff d0040000 f0000000 00000000
0x0019cef8   ecfd1900 d8f89e00 050000c0 00000000 00000000 00000000 eb9f5b00 00000000
0x0019cf18   02000000 00000000 01000000 00000000 00000000 00000000 00000000 00000000
0x0019cf38   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019cf58   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019cf78   00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0019cf98   1426fc4e c222a300 eb9f5b00 00000000 ecfd1900 d8f89e00 8863ae00 ffffffff
0x0019cfb8   d0cf1900 00000000 34fdffff e4020000 34fdffff cc020000 19000000 00000000
0x0019cfd8   80070000 1426fc4e fd555e00 00907e00 1426fc4e 46cd9000 00907e00 21d9a000
0x0019cff8   00907e00 745bd7b6 001e0000 00000000 00000000 7a26a100 1434f24e 80070000
0x0019d018   38040000 08000000 06000000 00000000 00000000 80070000 38040000 1426fc4e
0x0019d038   b8000000 7e0b9300 b00bad02 1426fc4e 0d565e00 a425b600 46cd9000 b8000000
0x0019d058   e9dca000 b8000000 d3dfa200 00000000 b8000000 e0d01900 a425b600 e0d01900
0x0019d078   c9dfa000 34d11900 1426fc4e 1434f24e 2470fffe 001e0000 00000000 00000000
0x0019d098   00000000 1434f24e 1426fc4e 08000000 06000000 00907e00 62cf9000 00907e00
0x0019d0b8   451a4600 bf1a4600 54afab25 a425b600 b0e5ac00 08000000 2470fffe 00907e00
0x0019d0d8   de194600 00000000 b4fb1900 7255a000 14acab25 34d11900 2470fffe 001e0000
0x0019d0f8   e1c99000 14acab25 34d11900 2470fffe 001e0000 2470fffe b0e5ac00 08000000
0x0019d118   72be9000 34d11900 2470fffe 001e0000 54197871 54197871 00197871 00000000
0x0019d138   702a0000 57010000 00000000 80070000 38040000 20000000 20000000 00000000

Instruction data: (EIP is 0x005b9feb)
0x005b9f6b   b6 02 00 83 c4 04 8b c6 5e c2 04 00 cc cc cc cc cc cc cc cc cc 56 57 8b f1 8b 7e 10 6a 0c e8 c6
0x005b9f8b   2f 35 00 8d 48 08 83 c4 04 85 c9 74 06 8b 54 24 0c 89 11 8b 4f 04 89 38 89 48 04 89 01 89 47 04
0x005b9fab   8b 46 14 40 5f 89 46 14 5e c2 04 00 cc cc cc cc cc cc cc cc cc 56 57 8b 7c 24 0c 83 c7 04 33 f6
0x005b9fcb   b8 08 00 00 00 3b f8 76 21 46 03 c0 83 fe 09 72 f4 57 e8 8c 66 43 00 81 cf 00 00 00 80 83 c4 04
0x005b9feb   89 38 5f 83 c0 04 5e c2 04 00 8b 4c b1 6c 8b 01 ff 10 c1 e6 18 0b f7 89 30 5f 83 c0 04 5e c2 04
0x005ba00b   00 cc cc cc cc 83 ec 08 8b 44 24 14 8b 54 24 10 56 8b c8 8b f2 81 e1 00 00 ff ff 81 e6 00 00 ff
0x005ba02b   ff 25 ff ff 00 00 81 e2 ff ff 00 00 89 4c 24 18 3b f1 89 74 24 14 89 44 24 04 89 54 24 08 8d 4c
0x005ba04b   24 18 72 04 8d 4c 24 14 3b d0 8d 44 24 04 72 04 8d 44 24 08 8b 31 8b 00 8b 54 24 10 03 c6 33 c9

 

[TheMurderousCricket 5,055]

Sorry for not being more helpful, but I have a follow up question to your request.

Do you take the screenshot immediately after the zoom out? What happens if you wait longer? Are you running your game on a single CPU core or with multiple cores?

[Haljackey 17,302]

I think the city has resolved this. I still run into some issues now and then but seems it is not consistently reproducible.

[Haljackey 17,302]

Well I guess I lied- this is back- at least to a degree. To answer your question @TheMurderousCricket- no. It can happen at any time or zoom. I have tried waiting a little bit without scrolling or pressing anything and this still crashes my game.

Again just one city and seems to be intermittent, but still kinda annoying as I am snap-happy with my game.

 

And yes in my game shortcut I set CPU core to 1.