Mikeaut1 - I want my answer!

[jplumbley 5]

Originally posted by: Mikeaut1

Originally posted by: jplumbley Man...  I dont know why you guys are turning this into a Team vs Team, Clan vs Clan, or what ever you want to call it.

This whole thing is about Respect.  And only respect.

Creators create content.  For people to enhance their game nothing more nothing less.  But the issue is these people are not given the respect they deserve.  They are bashed for it not being 1000% perfect or the color is wrong or some just doesnt like it.  

And nothing is being done to stop it.  Why not?  Thats all I have said or asked in this thread.  Why not?

WHERE?!?!?!?!?!?!?!?!?!?!

We want to know WHERE?!?!?!?!?!?!

To be quite honest, the staff doesn't know where these comments are. We just listen to people whine and complain about them, and no one shows it to us. And then it ends up that people are leaving because of them, when quite frankly, the staff never knows who these people are that are commenting, and where they are commenting.

This site does not condone innapropriate, vulgar comments. LOOK AT WHAT DIRK SAID:

If you make a product, and your PRODUCT is criticized, it is YOUR responsibility to deal with it.  How you choose to deal with it will largely be a reflection of YOUR character.  The Administration will not protect you from fair criticism of YOUR product.  But, like anything, if criticism turns into insult, and gets personal, vulgar or otherwise offensive, the staff will step in and moderate.  If you do not like criticism for your product, then reconsider sharing it, or share it elsewhere where there is no channel for feedback.

You deal with the criticism you get. If they are HIGHLY OFFENSIVE and PERSONAL, please contact a staff member immediately AND DIRECT US TO THE COMMENT(S) so we can take charge of the situation. According to uploaders, there are bad comments everywhere that need to be addressed, but no one is telling us where they are. quote>

Alright then.

Look at the comments by KRAM4346  Then follow his link to the thread which has since been archived.  Tell me what he did was not flaming and not disrespectful.

Now explain to me why, when I reported it I got absolutely no response and why it was allowed to continue.

There is your proof.  Are you going to ignore this proof just like all the other proof that was given to you by others in PMs and ignored by you aswell?

Just wondering, why nothing was done.  That was about the time I decided you guys arent doing your jobs properly.

EDIT:  Forgot my link lol.

https://www.simtropolis.com/stex/index.cfm?id=17101

[JanYpe 17]

They're just words.

When someone says something nasty, you can either choose to be offended or you can choose to assume the messenger is ignorant. Yes it looks like a rude comment in that link. Becoming outraged over a comment, however, just validates a message that might not deserve it. Is someone else's stupidity really worth the energy.

( I don't know the background behind the comments in that link, nor do I really care.)

[gshmails 534]

I agree with JanYpe.  I read the comments, rude, but not outrageous.  I think the moderators comment was sufficient.  Look at all the positive comments below the first few.  Feel good that so many people gave you nice words, not focus on the few rude ones.  Nothing is loved by all.

[jplumbley 5]

You guys dont understand it do you.

Its about RESPECT~!

[beebs 129]

This thread is going to go nowhere, and as MrCinatit has locked the thread at which this post originated, I'm going to lock this one as well... at this point, if you would like an answer from Mikeaut1, contact him via PM and I'm sure he'll be more than willing to give you a reply.

As a reminder to everyone, if you have a post in your CJ/BAT upload/Map upload/Lot upload/whatever that you believe is offensive, don't hesitate to contact a staff member. As MrCinatit (I think) said, we aren't able to look at everything.. however hard we might try.

[Dirktator 2,305]

Sorry beebs, but I'd like to keep this open for a short while longer, as I have some questions for the original poster. 

Alright then.

Look at the comments by KRAM4346  Then follow his link to the thread which has since been archived.  Tell me what he did was not flaming and not disrespectful.

Now explain to me why, when I reported it I got absolutely no response and why it was allowed to continue.

There is your proof.  Are you going to ignore this proof just like all the other proof that was given to you by others in PMs and ignored by you aswell?

Just wondering, why nothing was done.  That was about the time I decided you guys arent doing your jobs properly.

EDIT:  Forgot my link lol.

https://www.simtropolis.com/stex/index.cfm?id=17101quote>

The comment you are referring to says this:

"I take it you don't know the first thing about demography and population studies. In that regards SC4 is pretty realistic. Without your mod."

I agree, it is a pretty blunt even rude thing to say, but I don't honestly consider this being over the top abusive.  Of course this is not the kind of comment that was expected by the uploader, and if I were the uploader, I might be taken aback.   I personally do not like the style of that comment, but if you are going to put your stuff up for public scrutiny, then you should be prepared for the occasional negative feedback.

Sam, the STEX moderator stepped in and reminded everyone to remain polite and respectful in tone.  The moderator did their job.  What did you want to happen?  Did you want the moderator to publicly humiliate then ban the negative comment givers?  I completely approve of Sam's actions, and there was nothing more that needed to be done.  What kind of protection were you seeking? 

I'm interested to know what would you like to have seen done?

Like JanYpe said, it was rude but not outrageous, the commenter had a point to make, you obviously did not agree, but you can't expect a Moderator to jump in and lynch someone because they made a comment you did not like.  That is certainly NOT their job.  They are not there to defend the quality of the files.

And to be fair, the majority of the comments were in fact supportive if not complimentary, so why focus on the single negative? 

When you or your stuff is in the spotlight you have to accept some universal truths:  not all the feedback you get will be good, so don't expect it. 

I more than sympathize with the uploader, if I read a comment like that, I would be hard-pressed to not get too emotional over it.  If I had spent a lot of time to do something to share with other people, I might feel quite annoyed, even angry over a comment like that.

Case in point:  I spent DAYS, working on a new STEX Search engine to improve on the old system, it was a tremendous amount of work to get it done well and to add some nice new features, and I get a lot of "STEX Search Engine Sucks" posts because the engine had crashed.  So, yes, I feel your pain.  It's easier to type things like that when you have little or no understanding or concept as to how much effort was dedicated to the task.  But you need a tougher skin than that, and you need to just shrug it off, and look at the positive results.

It's easy to focus on the negative comments, and even easier to get worked up over it, even feel justified for getting angry.  But you are ignoring all the positive reactions, and, sometimes it's the case, but most happy people don't speak up as loudly as the discontented ones ,for whatever reason.

Again, I'd like to know, honestly, what would you like to have seen done?  The negative comment was made, the tone was turning rude, the Staff stepped in and did their job, how could we have made you feel better about this?

[JanYpe 17]

Since this is open again, I'll add the comment I was going to add before it was closed.

You guys dont understand it do you.

Its about RESPECT~!quote>

And this guy apparently doesn't have too much of it. Does that mean you should focus on all the negative, while ignoring everyone who does appreciate your stuff? You can't force the respect, but you can ignore the stupidity.

Again, they're just words.

[gshmails 534]

Here was my comment before the thread was closed:

So you demand respect from every person here?  Good luck on that one buddy!  As I stated, you got alot of respect, just not 100% RESPECT!

[patriots_1228 51]

Guys guys guys.........settle down.................

it was rude but nothing worth an arguement. think of it. would you rather spend your life enjoying sc or playing sc? edit:that made no sense lol. i meant to say "would you rather spend your live enjoy sc or fighting about sc

[jplumbley 5]

Thank you Dirk for giving me my chance now.  Your "staff" were all too happy to lock this thread and give me no answer.  This happens way to often.
_________________________________


Yes.  This is the first of the quotes.

I dont not have access to the rest of them as the thread that KRAM4346 started in his 3rd post has now been archived.  Unarchive it or maybe look at it yourself Dirk, whichever.

To start it has been a while since this thing happened so I can only state how I recall it happening.  It was about 7 or 8 months ago.  I might make a mistake or two so forgive me.

I agree with your statement about Sam doing what she needed to do in the comments thread.  But, that was well after the fact and noone stop the ensuing thread that came from those first 5 comments.  KRAM4346 was calling me and idiot, telling me I knew nothing about what I was doing or talking about.  Essentially flaming me.

Eventually, a few hours later or so, it was locked or archieved.

What I am most upset about is that this was allowed to go on for a few hours.  Noone from the staff tried to mediate anything to cool the heads.  I would have like to have been responded to in a PM telling me we are aware of this situation and will continue to monitor it.  I was not asked what my feelings were and it did not seem that KRAM4346 was contacted about his comments.  Im not asking for public humiliation of the commentor.  I am asking for some mediation to bring it out of the public view.  This issue could have been talked about in PMs and it would not have give me as many issues with other users.  If you look further into the comments some users decided to play follow the leader.

I believe in free speech and they do have a right to their opinion.  But in this case like in many others the commentor went too far.  No additional steps seemed to have been taken to protect me from the flaming in the ensuing thread seemed to have been taken until well after it had gone past its overdue notice.  Quicker reaction and better communication is what I was asking for.

I am focusing on the negative because your "staff" asked for proof of this kind of stuff happening.  It seems to have been overlooked by them before.  And they were willing to do it again in this case.  Luckily for me you heard my voice and are giving me a chance to speak.

I take full responsibility of my creations.  I give support where support is needed.  I help others with other peoples creations as well.  I helped Wouanagaine in the creation process of SC4Terraformer and helped with the support there afterwards.

I totally understand the concept of positive and negative feedback.  But when you get into personal attaks like "You dont know what your doing."  Or "This is total crap" (with no explaination).  Then your crossing a line.  This line should be enforced, by the "staff" sending a PM or something stating this is wrong and you should apologize or something along those lines.  The PM should be coppied to the person who the comment was directed at aswell.

Negative comments should not be, "This sucks".  They should be telling the person why they feel that way, without getting into personal attacks.  But that is not the issue.  And it will happen anyways, I accept that.  But when it does happen I expect a little more than a general reminder, if it continues past the general reminder.  Like it did in this case.

____________________________

I understand the amount of time it may have taken you to upgrade the STEX.  Thank you!  That time is not wasted.  STEX can be a better place.  We just need more respect.

Dirk I understnad running a website takes alot of energy and time.  But that is why you have you "staff".  I just hope that you can look at your "staff" and tell them to take more responsibility.  Locking this thread is just one of the ways they have avoided responsibility, just like they avoided giving me an answer.

Thank you for hearing my side.  And I am glad you are letting everyone see it publically.  Because this is a public issue.

[Dirktator 2,305]

jplumbley:

I have read the thread in question.

The thread was started on October 16, 2006, at 2:24 PM EST, which would have been the middle of Monday afternoon.

The first moderator response was Vandy at 9:54 PM, about 8 hours later, I grant.  The post consisted of:

Hello, KRAM.

I am posting this as a Moderator for SimTropolis and not as a team member of New Horizons Productions.

There is a rule concerning double posting.  It can be read by visiting The All in One Guide to Posting on Simtropolis thread in the Site Rules Sub-Forum in the Omnibus section of this site.  It is listed as Rule Number 10 in the Forum Etiquette section.

Finally, healthy discussion and exchange of ideas is very much encouraged between SimTropolis members.  Name calling, taliking down to and, generally, acting out does not have a place on this site and is not tolerated.  Please keep this in mind when expressing your opinons.

Thank you.

Regards,

Vandyquote>

Later, a second moderator jumped in and added by N_O_Body:

Without doing a lot of research, I am going to agree that slanging people's work on the STEX or in the Mods section is dirty pool.  This is even more so when you haven't contributed anything. 

If you are going to criticise some mod or lot, you should be constructive.  While we don't necessarily want to hear only from yes men, attacks are not the way to fly.  If you are upset, take some time to cool down and think how you would react if someone dumped a carbuoy of acid on one of your creations.,  This juvenile behavior will only get you in trouble.quote>

To me, the evidence of the staff doing their job couldn't be more compelling.  So I am not seeing their failure.

My only conclusion, then, is based on what you said: that they did not respond fast enough for your tastes.  I suppose you are entitled to feel that way. 

I will remind you and everyone that the staff here work of their own free-will, using whatever free time they might have available to them, with absolutely no monetary compensation for their work.  While we have a wide range of staff, they are assigned specifically to handle certain forums, so some forum may have more or less moderators.  We try to have staff around the globe, so that someone is likely to be available around the clock.  I say likely.  It is not expected, nor is it reasonable to demand that of my staff since I am not paying anyone anything. 

They cannot, and should not be expected to, monitor every thread, every single minute of every single day.  They do what they can, when they can -- this is a free site, operated by the donated time of volunteers.

If this is not to your taste, there is nothing that can be done at this time to ensure that someone is always reading each of the hundreds of threads and messages that are posted every day.

As it was a Monday, in all likelihood, people were at work or at school.  So, if I had to apologize to you, I would apologize for this particular unfortunate circumstance that no staff happened to be available at your disposal during those particular hours.

When they did find time, they performed their job precisely as I would expect them to. 

[jplumbley 5]

Thank you for your response.  And thank you for your apology and maybe your staff will stop asking where is this happening.  Because I am not the only one.

Of course I did mention time.  Thank you for your explaination.

This still does not explain why I was not responded to after reporting this issue.  Yes, they responded in the thread.  But I feel there should be some connection between staff and reporter to establish a communication.

This will show the reporter goodwill, in getting things settled.  I was not given this.  And I am not the only one.  I am only the one who has spoken up and been heard by you.  Others get ignored or even banned before it reaches you.  I dont wish to go into specifics or names as I dont have all the details of those instances, because much of it happens in PMs.

I expecting better communication more than speed.  If I had been responded to, then I would have felt better and my side of the situation could have been cooled down and that thread would not have gotten as far as it had.  More communication also means taking the initiative to contact the person being reported by PM giving a copy to the reporter to show goodwill into the fact that something is being attempted.

I understand that you cannot make someone stop, and it will happen.  But warnings should be given to those people as it is happening.  And the reporter should be involed since they are the one being offended.

I hope this sheds a little bit of light on where the biggest issue has been in the past few months.  Thank you for listening.

[Dirktator 2,305]

You are now saying that the problem is the staff did not take time out to personally send you a PM.

My response is: that is not in their mandate to do so for each and every case. I only ask them to do so when they feel it's appropriate.

I do not mean to sound dismissive, but there was actually really nothing extraordinary or spectacular about your case. It was just "another thread" that started to get too hot, the staff performed their duties, which they have done many many many times before. It was a pretty typical matter, and in actuality, if one removes some of the condescending remarks, the thread had a good debate going. So I commend your participation.

At any rate, it boils down to a matter of opinion, really, you felt that you should have been personally messaged and re-assured. My staff was acting like dispassionate observers, which they are, and dealt with the issue in the thread. If they were taking sides, then yes, perhaps they would have PM'd you to let you know that "we're on your side!" -- but they were not "on your side", again, they were enforcing rules, indiscriminately. They arbitrated, just like they would for any of the thousands of threads they manage.

And I don't have a problem with that, I'm sorry if you did.

I appreciate the concerns, but I do hope you understand we have as much time and resources as those who are willing to donate them. Not more. Have a good one, cheers.