Can you help me unlock my Microsoft account?

[Propfam 2,292]

Hello,

Microsoft might be a trash company and Simtropolitans know it better when they removed support for CD SimCity 4. And I want to at least have a distance with them. But I couldn't right now. So, let me explain. I want to use my Microsoft account again because Office begs me. Fortunately, my laptop is bundled with licensed Office 2021. Unfortunately, I entered my old account. When I entered my account at the time, it asked for my old email. I can't access it. So, I decided to send them request to change it to my first current email. I reset the laptop and magically, the Office was activated. I logged in with my second account, with brand new address, and the Office was still activated. It's fine, until I accidentally remove my DTS software. It's not problematic until one day, the speaker went very loud, without any control to the audio. I reset the laptop again and unfortunately, the Office wasn't activated despite being bundled with the laptop. My hypothesis is linked to my old account. I'm trying to login with my old account, with recently changed email, and I got message of being locked. I entered my current phone number (because you can use any number if you want, it's just for verification as far as I learned from M$ support), and rejected it because it contains "0." In case you don't know, in Indonesia, every number starts with zero. Sure, +62 prefix is there, but not as common domestically as 0xx... As far as I learned from past experience, number zero shouldn't be a problem. Till Microsoft becomes stupid and decided to give up my request. When I tried again, they said, "Try again tomorrow." Like, what?! Can you help me unlock my account? I might need to use Office again in near future. This would be the last time I will buy another Windows computer. I'd buy Librem laptop or Sys76 than this if I have enough money. Thanks.

I also have a problem with accessing the login page using my home internet. I don't know which one is slower, home internet or Microsoft. But when I'm using mobile data, it's fine.

[anonymous1234 216]

Hi! I guess I'm too late, but you still need help?