Getting Digital Copy of SimCity 4 with Box Code Issue

[UndercoverNinja12 176]

First off, I apologize if this should have been in a thread and not its own topic, I haven't been here in a while.

So, I've been trying to get a digital copy of Simcity 4 Deluxe Edition from Origin so that I can play SC4 on my Windows 10 computer. As far as I've heard, you can use the box code from a physical copy of SC4 to receive a digital copy from Origin's website. However, after typing in the code from my box, it denies the code. I'm using the code from my physical, boxed edition. In fact, I just reinstalled SC4 and used the code for that process, and it worked fine for that. Am I doing something wrong, or is what I am attempting to do not possible?

Thank you in advance.

[Ducio 285]

I had to chat with someone and send them a photo of the box codes. I got the Origin version in the end, but it was a bit of a hassle.