The empty envelope case!

[mirrors20 0]

I'm back, been constantly emailing MC about me not recieving the product and only a empty envelope.

Anyway latest update is tonight i have lost all will to keep waiting on them for a responce. I have been waiting and constantly told that UPS ain't answering their emails or stuff.

I have requested a refund from them, its sad as i was really looking forward to it.

Mods: before you lock this, please let it run so we can give MC some handy tips when it comes to dealing with complaints

posters: Please don't insult MC as i want this to stick around

[jim 546 43]

Why don't you email UPS yourself and explain the situation to them? It sounds like MC are trying to transfer the blame to them.

[Ocram's Razr 963]

My envelope had a letter in it. Monte Cristo apologized for the delay. They said something about backorders and told me that my game should arrive soon.

[Soviet779 1]

It sucks when companies play the blame game

[RegisterST2 0]

Originally posted by: jim 546

Why don't you email UPS yourself and explain the situation to them? It sounds like MC are trying to transfer the blame to them.quote>

He bought the game from MC, not from UPS.  He's MC's customer.  MC should somehow get the guy another copy of the game (either ship him another one or let him download it), then sort it out with UPS on their own.

If he's telling the truth, they've just taken good care of a customer and the goodwill will probably go towards making him a loyal customer.  If he's lying, they've just been duped for a copy of the game.  The upside is a lot bigger than the downside, IMO.

[mirrors20 0]

Originally posted by: RegisteringSucks

Originally posted by: jim 546

Why don't you email UPS yourself and explain the situation to them? It sounds like MC are trying to transfer the blame to them.quote>

He bought the game from MC, not from UPS.  He's MC's customer.  MC should somehow get the guy another copy of the game (either ship him another one or let him download it), then sort it out with UPS on their own.

If he's telling the truth, they've just taken good care of a customer and the goodwill will probably go towards making him a loyal customer.  If he's lying, they've just been duped for a copy of the game.  The upside is a lot bigger than the downside, IMO.

quote>

I understand the cynicalism with you saying i am fabricating this whole episode in order to buy me another version of the game, but i can assure you that i am not doing that as i like to purchase my games legally.

I have emailed them asking for a refund so i can use those funds to go buy the game from my local store. I will definately still play the game , although i have to admit this whole episode has left a bitter taste in my mouth.

I did consider contacting UPS, but MC said they were going to get back to me soon with an update, that was a week ago, so i have given up all hope of getting my copy, and such am now looking to pick it up in a store.

[Craig-Abcvs 1,595]

Mods: before you lock this, please let it run so we can give MC some handy tips when it comes to dealing with complaints

posters: Please don't insult MC as i want this to stick around quote>

The thread can stick around so long as the discussion remains thoughtful and respectful and the thread does not become simply another opportunity for people to take sniping pot shots against MC.

Your frustration is understandable and reasonable.

[RegisterST2 0]

Originally posted by: mirrors20

Originally posted by: RegisteringSucks

Originally posted by: jim 546

Why don't you email UPS yourself and explain the situation to them? It sounds like MC are trying to transfer the blame to them.quote>

He bought the game from MC, not from UPS.  He's MC's customer.  MC should somehow get the guy another copy of the game (either ship him another one or let him download it), then sort it out with UPS on their own.

If he's telling the truth, they've just taken good care of a customer and the goodwill will probably go towards making him a loyal customer.  If he's lying, they've just been duped for a copy of the game.  The upside is a lot bigger than the downside, IMO.

quote>

I understand the cynicalism with you saying i am fabricating this whole episode in order to buy me another version of the game, but i can assure you that i am not doing that as i like to purchase my games legally.quote>

Not at all.  I don't think you're going through all this to get a free copy of the game.  I didn't mean to imply that either.  I was just listing both possible scenarios.

[mirrors20 0]

Ah, then i misunderstood. Sorry.

I wish i had of got a letter in my post Ilikeseattle then i wouldn't be so clueless whats happening!

[intristin 0]

Well when you think about it, there is absolutely no value to having a second copy of the game as it would not net a second account key. You could have 50 copies of the game but with only one key you can only use 1 copy. So if he is trying to scam, which I highly doubt, he would have to be pretty stupid. Hopefully MC steps up and gets him the software. Most likely he already has the key.

[mirrors20 0]

No, i have no key.

[intristin 0]

Well that's really odd. As your key is emailed to you, not mailed or included on the box. You should key your spam folder, as you should have got your key before the box.

[mirrors20 0]

Nope, i have never got a key, i live in Europe and we were told it would come with the dvd

[mirrors20 0]

god i want this game so much come on MC sort it out please

[EAGCE 2]

Originally posted by: intristin

Well that's really odd. As your key is emailed to you, not mailed or included on the box. You should key your spam folder, as you should have got your key before the box.quote>

I found my key in the spam folder also.  Good thing I didn't give them my spam email or I would've lost it forever. (Because I rarely ever check that email)

[JakeMD 107]

(thread read)

[autumnsolace 0]

i remember your original thread about this was deleted for some reason.

[mirrors20 0]

Originally posted by: autumnsolace

i remember your original thread about this was deleted for some reason.quote>

The mods decided it was best MC and I sort it out between ourselves, by email. Alas, that hasn't worked..

[mirrors20 0]

Originally posted by: Kevin Ar18

* Will your credit card company let you stop payment or is it too late for that?  (Then you can go buy in-store.)

* How about calling MC?  If you have IP phone it'll be cheap or free anyways.

* How about ask MC to do what one of the other posters suggested -- send you another copy or a digital version and deal with the one they are having problems with in their own time?

quote>

*Debit card, they have already taken payment, so its a bit late

*I am considering that, i have just PM'd Matthew on here.

*I have done that, got no reply from them! they are just fobbing me off and hope i forget about it, or at least thats how it feels. I have been patient for 3 weeks now, and i ain't got any nearer finding out whats happening

[mirrors20 0]

A few days? I've been waiting about a week haha.

It is so frustrating, as it looks like an awesome game, i played the demo none stop , so to still be waiting on a copy its a bit.. depressing! I was going to get the planet offer too, but if i pay for that, would i recieve it?

I keep checking my email in the hope that they have replied and everything is sorted which leaves me to go and buy it from an alternate source, which is probably going to be D2D as they have the woolworth building in their copy!

I am desperately trying to be patient, but 3 weeks or so after, with no resolution near, i feel its a bit much.

[mirrors20 0]

Dear Stephen,

Thank you for your email.

We decided to accept your full refund request and to offer you another copy of Cities XL (Standard Edition), free of charge.

We apologize again for the past inconvenience.

Best regards,

The Cities XL Support Team

Ok, case closed. Took longer then i wish it would have, but we have an outcome!

[mirrors20 0]

Emailed them back, i'm instead getting the limited edition which i wanted in first place

[Mathew_MC 0]

I am glad this issue has been solved positively, though it might have taken some time

[mirrors20 0]

Yeah just got email confirmation that they have shipped me a limited edition plus a full refund

I only wanted the limited edition, so credit to MC for going the extra step.

I got frustrated at times, but i'm thrilled at the outcome as i now have

[mr-tom 2]

Yep. I've had the freebie offer too (came shortly after I told them that Trading Standards were on the case). Not all that optimistic about it ever arriving given the current mail strikes, but it's a nice gesture.

Would have liked Limited Edition (and considered offering to pay the difference) but in the end decided not to look a gift horse in the mouth!

So things are looking up for me too.

[mirrors20 0]

What happened with you tom?

I just asked if they could send me limited instead of standard, as i originally ordered limited, and i want the extra maps, they agreed, PLUS gave me a refund, which i was surpised about as i was quite happy just to get the game in the end. Still waiting on delivery though!

[Brandon8181 0]

I was kind of conerned about this one. I'm really glad that Monte Cristo ended this in a postive way.

Brandon

[mr-tom 2]

Originally posted by: mirrors20

What happened with you tom?

I just asked if they could send me limited instead of standard, as i originally ordered limited, and i want the extra maps, they agreed, PLUS gave me a refund, which i was surpised about as i was quite happy just to get the game in the end. Still waiting on delivery though!

quote>

Preordered in Sept but nothing ever came.

Got in touch and asked to cancel but they refused.

Took them to the Dept of Trading Standards (and told the that I had) and they then agreed.  And gave me the game for free.

Although not yet arrived.  Wish I'd asked to upgrade to LE as I also really wanted that one.  Would have been happy to pay.  May give them a ring onday and see whether they've dispatched yet.

Tom.

[mr-tom 2]

Heh. Asked today and they've already dispatched standard edition. Shame, but my fault!

Nothing's arrived yet. I'm giving it about a 30% chance given the current postal strike and the general uselessness of Royal Mail even when they can be bothered to show up for work.

[mirrors20 0]

My copy too hasn't arrived (but i have been busy anyway)

I'm going to get Planet Offer as my friends are using it too, so i have somebody to trade with cheaply.

Hope it comes tomorrow as i am free all this week!