Ea symbol crashing my game

[nick13 194]

 when ever i load simcity 4 deluxe it starts loading then when the Ea simple shows up it freezes for a few seconds then crashes to the desktop. i have tried uninstalling and reinstalling the game and deleting everything that has to do with the game but it just won't work. if some one can help or think of some think i haven't it will be very happy. 

[A Nonny Moose 8,261]

For openers, we need to know what machine you are running, and what version of the game you have installed.  We can't guess why things like this happen unless you describe the circumstances.

You have Deluxe, but did you apply the updates (EP1, BATupdate) after you installed it?  If you locate the .exe file and right click on it, you will see that the version number is 1,1,638.1 for EP1 or 1,1,640,1).

Next, we need to see what machine you have, so please post the following:

CPU type, number of cores

GPU make and model and any extra settings

RAM size in gigabytes

VRAM (swap file) size in gigabytes

Operating system, version and update status

If you want to get rid of the EA movie, open your shortcut's properties and add the following after a single space

-intro:off

[nick13 194]

ok so i had the EP1 update installed but for some reason the bat update did not work.The CPU type something like intel® Core2 Quad CPU Q6600 @2.40GHz. GPU is AtI Radeon 2600 XT. my operating system is windows vista on a dell. RAM isPentium 4 Prescott DT, 3,0 GHz, 1 MEGB i don't know if this is correct my dad told me this and he thinks he some kind of computer expert but he isn't so tell me if it is and thank you for your time and help

[nick13 194]

the ram is 2.99 gigabyte.

[A Nonny Moose 8,261]

Well, we are getting there.  How big is your swap file?  You can find out by doing a right click on "My Computer" and following the Advanced tabs until you find it.  There are probably two numbers for the minimum and maximum size.

For the life of me, I can't understand how you would have 3GB of RAM.  Generally speaking RAM comes in even numbers, and it is better if it does.

When was the last time you checked your machine for viruses?  What anti-virus are you running?  There have been issues with some of them killing the game at start up.  This could also explain why you can't install the BATupdate.

BTW, all that stuff you posted is of the class too much information.  If you were able to answer my query in the tabular form in which I asked it, things would be better.

There is a program called system information that will get you all the stuff you need or you could open the run box and just type in dxdiag+RETURN.  The first page of this program will tell you a lot.

[SC4BOY 20]

Are you operating from the EA CD's or are you using some sort of copy or "no-cd" version?

[nick13 194]

@ SC4BOY i'm using the new simcity box set with the societies and the snap city. @ A Nonny Moose i don't have any viruses and i'm running the "Norton security suite" and where would i find the swap file info in the system info program. thanks for the help happy holidays!

[CTMandR 9]

I had this problem before, and it could be related. If your crashing before they say "ea games" you might want to check that you have the drivers for your sound card/motherboard installed correctly. No sound card drivers causes simcity to crash whenever a sound comes up.

[A Nonny Moose 8,261]

Originally posted by: nick13

@ SC4BOY i'm using the new simcity box set with the societies and the snap city. @ A Nonny Moose i don't have any viruses and i'm running the "Norton security suite" and where would i find the swap file info in the system info program. thanks for the help happy holidays!quote>

Your swap file is in your My Computer panel.  Right click on My Computer, then follow the Advanced Tabs.  You should find it on about the third one.  There is all kinds of interesting stuff hidden away in that configurator, and it is worth a look.

The previous point about sound is correct.  SC4 won't run without a proper sound set up.  It doesn't run without a graphics accelerator either.

[nick13 194]

OMG it was the speekers the whole time i did not have them plugged in and i plugged it in and now my sc4 works! thanks for all the help a nonny moose and CTMandR.