How do i redownload the Game?

[ukecko72 1]

Yesterday i had to install Windows 7 Ultimate 64bit Edition because i added 2gb more ram to my PC for a total of 4gb and Windows 7 Ultimate 32bit wasnt recognizing all of it. But now i cant seem to be able to get my CitiesXL 2011 back... Theres no option on the website for existing players to get their game back if for some reason they have to reformat or install Windows all over again. I bought it from the site and used Metaboli to D/L it and install it. How do i get my game back! Please Help!

[Ocram's Razr 964]

I wish I knew what to tell you other than "I have no clue, maybe you should have backed up your computer." Maybe Steam lets you redownload, I have no clue because I never used it. I already upgraded my computer but I save important files elsewhere. I would recommend at least Carbonite next time.

[soltangris 42]

I guess it's no use asking if you keep Metaboli's e-mail with the cd-key (it should also contain the download links).

But I think your best shot is to contact Metaboli Customer support. Head to the Tech Forum for the link.

And by the way, Steam lets you re-download as much as you want. The client keeps track of which game is installed on your machine, and which is not - in the second case you have the option to install it again. Pretty handy

[YannickSHE 0]

Well, I had all my keys and links through an email I got from Focus when I bought the game. Did you lose that email as well?

[ukecko72 1]

I lost all the emails and everything... i contacted Focus by email and i got a response in French... which is useless because i cant read it. Im going to contact Metaboli customer support and see what they can do.

[Cob92 360]

I don't know about Metaboli (seems like it was lucky for me that the shop wouldn't take my card) regarding redownloads, but Steam and Direct2Drive both allow to to redownload as many times as you need to.

Lesson here: Don't buy online games from anywhere that doesn't link your purchases to some kind of persistent account.

[Ocram's Razr 964]

I never delete emails (not even embarrassing ones), I only manage my spam folder.

[Sim_Roxie 0]

Originally posted by: ukecko72

 i got a response in French... which is useless because i cant read itquote>

Hint: Google translate.

I downloaded the game. I eschewed Focus' "kind" offer to avail myself of first downloading their download client and instead used my own (the DownThemAll add-on for Firefox) and have the two installation files totalling almost 4GB safely archived on two different hard drives and will burn to disc when I can be bothered. Downloading anything is always risky, but careful planning should always avert most disasters. If you don't have access to original installation files, one can still make a back-up copy of the Program Files folder to burn to hard storage, along with a copy of any relevant registry entries so that the game can be forcibly and manually reinstalled. So long as one still has the original unlocking key this should work in 999 cases out of a thousand.