I recently purchased a new system and cannot update to EP1 update1, it says it completed the update but never goes beyond 0%. Whenever, I go back to the update it says "We have detected version 1.1.610.0 on your computer"; my system configuration is (I am logged in as administrator):
System mfr/model: Gateway GT5694
Processor: AMD Phenom X4 (Quad-core) 1.8 GHz
Bus speed: 3200 MHz
Installed memory: 4 GB
Installed video: ATI Radeon HD 3200 w/256 MB
Operating system: Windows Vista (64-bit)
System security suite: Norton 360
Does anyone know what I should do to remedy this?