Citiesxl forum is down

[Davir 1]

Yes cities XL forum is down http://forum.citiesxl.com/

somebody there know why

[ReneXL 16]

maybe they will offer it as an annual upgrade?

[Davir 1]

Nope not this

[Davir 1]

any there know some about it

[mr.sugar 0]

I think they put it down on purpose due to the Steam sale, so people (who consider buying this game) can't actually read through the forum about how this game doesn't worth the money, about it's bugs and lack of updates and missing content XD.

[Davir 1]

But therefore they need not take the forum down

[brynhyfryd 222]

Anyone know what happened to the cxl forums?

Also

Steam got a special on at the moment £6 for xl 2011. 4hours left

  Edited July 8, 2011 by brynhyfryd  

[mr.sugar 0]

I think they are just doing some maintenance. There was problem with spam recently, so I guess this is one of the reasons. Maybe they also decided to launch new forum for CXL 2012 as well. It have to be revealed in few days, as it was even announced by distributor in Czech republic along with release date (september) and price....

[GlobexCo 33]

It's down for maintenance imo... A similar thing happened few months ago, and the right person that could solve the problem wasn't available for some days.

So it's just a matter of time

[mr-tom 2]

Hey everybody.

Firstly, apologies for not posting here earlier - we believed that the outage would be much shorter than it actually was.

I have been in contact with Focus' community manager, Vince, who has explained that the people who host the forum for them (and in fact other forums IIRC) have a serious server bug that they are trying hard to fix. The forums are expected to be back online at some point this weekend, but like all such things, until you've actually solved the problem, any estimate is really only a guess!

To answer some theories I have seen in this thread:

(i) This wasn't a planned outage - we would have been told about that.

(ii) This wasn't spam prevention development gone wrong, whilst we are always looking for tools that strike the right balance between stopping spam and allowing real people to use the forum without difficulty, we have not had undue problems with spam recently (i.e. no more than every forum has all the time)

(iii) This certainly wasn't an attempt to "hide the truth" whilst the Steam sale was on. If that was the case, it would happen much more often as the game seems to be always on sale somewhere.

It's just a server fault, nothing more or less. Expect to see us back soon.

In the meantime, thank you for your patience.

[mr-tom 2]

Apologies for the double post - the forums now work again (rapidly crosses fingers...)

(edit) I have received reports that users in some locations still can't access the forum. The usual tricks like clearing cache don't seem to work, so there may well still be some localised problems. If this affects you, please post here (include your CXL.com forum name and your country) so that we can get an idea of where the problem is.

Many thanks,

Tom.

  Edited July 9, 2011 by mr-tom  

[SenceX 0]

Apologies for the double post - the forums now work again (rapidly crosses fingers...)

(edit) I have received reports that users in some locations still can't access the forum. The usual tricks like clearing cache don't seem to work, so there may well still be some localised problems. If this affects you, please post here (include your CXL.com forum name and your country) so that we can get an idea of where the problem is.

Many thanks,

Tom.

Forum name: SenceX.

Place: Amsterdam, The Netherlands.

Hope it will be fixed soon.

[mr-tom 2]

Hey SenceX,

Hopefully this is now working for you.

If not, please can you try clearing your cache or using a different browser?

Many thanks,

Tom.

[mr-tom 2]

As of this morning, there appears to be an outage on the www.citiesxl.com forum.

I have reported this to Focus and will be in touch once I have more information.

[mr-tom 2]

Forum seems to be working again. Fingers crossed.

[mr-tom 2]

Sorry for triple post.

It's dead again.

Will update when I know more.

(edit) Focus have now confirmed that they are working on the problem.

  Edited August 23, 2011 by mr-tom  

[mr-tom 2]

...And it's up again. Hoping problems now completely solved.

[rsd6000 8]

wow - sounds like focus needs get new forums soon - i recommend that focuus have better forum