Game crashes at city loading

[natedoggg 0]

I was running CXL 2011 good and working on a city and just like that i had this problem :

The game crashes when i try to load my city i was working on before

PLZ anyone can help i would love to be able to keep that city !!!

thx

[mr. d 0]

Same exact problem!

[DICK60 0]

Can it be you loaded a mod that's not compatible with 2011?

[natedoggg 0]

no i have no mod at all it was working fine 5 min before and now its not anymore ! i dont understand !

[buidingbig 3]

Hey all,

Just wanted to join the queue of people that are suffering from the bugs. If had my share of crashes, and losing interest in this game very fast.

Full list of bugs and errors here:

https://www.simtropolis.com/forum/messageview.cfm?catid=400&threadid=118245&enterthread=y

[Archangel_XTS 0]

Hi all,

I have had exactly the same problem, quite devastating to lose so much work, but I have been able to resolve the issue:

I moved the entire folder 'Cities XL 2011' and it's content out of 'User > Appdata > Local > Focus Home Interactive'. I moved the folder to an alternative location for later use as it includes my existing cities.

 

Next, I launched and closed the Cities XL application, which created a whole new 'Cities XL 2011' folder in the above location.

 

Finally, to access my existing cities again, I copied the original 'Offline' folder back to 'User > Appdata > Local > Focus Home Interactive > Cities XL 2011 > Live', replacing the newly created 'Offline' folder and it's contents.

 

When I launched the game again, I was able to access and play my city without troubles.

So you basically remove all your existing cities and profiles, start the game and close it again. This creates a new profile, with 'fresh' data. Finally, you copy your city data back to the new folder, and it's available to again to use

.

I hope it works for you as well, if it does, please check out my Arivana CJ:

https://www.simtropolis.com/forum/messageview.cfm?catid=401&threadid=118183&enterthread=y

 

[Ocram's Razr 963]

It has only happened once for me but my computer decided to update itself while I was playing.

[mr. d 0]

Originally posted by: Archangel_XTS

Hi all,

I have had exactly the same problem, quite devastating to lose so much work, but I have been able to resolve the issue:

I moved the entire folder 'Cities XL 2011' and it's content out of 'User > Appdata > Local > Focus Home Interactive'. I moved the folder to an alternative location for later use as it includes my existing cities.

 

Next, I launched and closed the Cities XL application, which created a whole new 'Cities XL 2011' folder in the above location.

 

Finally, to access my existing cities again, I copied the original 'Offline' folder back to 'User > Appdata > Local > Focus Home Interactive > Cities XL 2011 > Live', replacing the newly created 'Offline' folder and it's contents.

 

When I launched the game again, I was able to access and play my city without troubles.

So you basically remove all your existing cities and profiles, start the game and close it again. This creates a new profile, with 'fresh' data. Finally, you copy your city data back to the new folder, and it's available to again to use.

I hope it works for you as well, if it does, please check out my Arivana CJ:

https://www.simtropolis.com/forum/messageview.cfm?catid=401&threadid=118183&enterthread=y

 

quote>

it isn't working for me.... and this is the second time I've remade a city after this problem...

any other suggestions?

[YannickSHE 0]

Well I've got same problem since last night. I bought a brand new computer 2 weeks ago, top-of-the-line desktop with the latest technology, latest graphic card, highest amount of memory, etc etc. I paid 1700$ for the comp.

Now, I've been playing CitiesXL2011 for the past week, everything went well (still having the usual bugs from the game), I didn't install any mods, didn't change anything at all.

And now, all of a sudden, I try to load the only city I did so far, with 1.7M people in the city, and the city won't even load, it crashes the game right away. This is really frustrating. I love this game, and I want it to work properly, but even with latest technology computer in your hands, that game will never function properly. I will try to do the folder thing that Archangel suggested. If it doesn't work, I give up.

[YannickSHE 0]

Well, I'm in the minority and prefer CitiesXL over SC4. But now I seriously think I'll go back to SC4. CitiesXL new version has more bugs than previous version. I mean I have a brand new computer, with the highest of everything on the market, all games work fine beside, again, CitiesXL. Now I'm about to lose the city I did for the last 2 weeks, with 1.7M people, and it was going well. But now, game crashes when I load city. I tried everything. I moved folders, I changed settings to see difference, nothing works. I'm back with original settings, I can try uninstall the whole game and re-install, but I'm not even able to locate the city I created into the Windows 7 folders. This is just great !!

[YannickSHE 0]

Well .... I moved my folders away from the main folders... I uninstalled the game, re-installed, and I lost the whole document that I transferred at another place. So the magnificent city I was working on for the past 2 weeks is history. Too bad, I'm tired of this. I'm afraid to start back another city and then having the same problem again.

Attention buyers: CitiesXL2011 doesn't work on a powerful brand new top of the line computer. It will work for a while, but as soon as cities are getting bigger, no computers will handle it. It's too bad, it's really a great game. I hope Focus comes with a patch or something that will fix those problems.

[natedoggg 0]

Im running the game on a MAC via boothcamp works perfectly fine almost no bugs at all ..... PC's just sucks lol even to use windows macs are better !

[goldiva 86]

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EDIT: oops posted in the wrong thread. Dear moderator please move this reply to 'Game crashes at city loading ' thank you!

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I occasionally get the typical DBGhelp.dll crashes but it's not such a big deal as it tends to happen long into the game. However yesterday I started getting the "crash upon loading" problem with my 750,000 main city. Autosave and all 5 previous checkpoint saves all crashed upon load. I thought I have lost my main city forever. After much testing I have managed to load the city again. The offender/ culprit =

C:\Users\YourUserName\AppData\Local\Focus Home Interactive\Cities XL 2011\live\offline\solo\solosaveregion00map00\auto\bp.CXL

It seems (in my case) the "ghosts of past blueprints" are causing the crash, which happen at the end of loading city or a few seconds after city load.

This bp.CXL contains 3 stage one blueprints that I plopped earlier then deleted. Yet the ghosts remain. So I manually deleted these suspects then launch game. I got my main city back, and playable as usual. So far so good.

The same "bp.cxl" file exists in other checkpoints folders in this city. Somehow (in my case) deleting only the bp ghosts from the bp.cxl autosave version does the job. I purposely leave the other bp.cxl files with bp ghosts in there to see if I could continue to play without issue. If so the real culprit is most likely the autosave.

The bp.cxl file in my 23/11 checkpoint1 contains only the first bp ldnmilleniumwheel which I plopped/deleted many days ago. Prior to 28/11 I haven't experienced any crash on load issue. On 28/11 I tested two user modded BPs, desalination and sydneyoperahouse (karel's). These two BPs were also plopped and deleted then removed from my pak folder, yet their ghosts remain. So this "crash due to BP ghost bug" could be uniquely related to (some?) modded BP's ghosts. However, as I don't build original BPs in my cities I can only guess if the original BP ghosts also cause permanent crashes. In any case, "BP ghost in bp.cxl" is a confirmed bug.

For those who wish to test if this resolves this crash on load issue - I use Notepad++ to open bp.cxl and delete only  the bp ghosts (the unwanted BPs only) from the first (tab) to last (/tabl) of the ghosts/, save, then launch game. Be careful to not accidentally delete your wanted/existing blueprints. If you can't see any Appdata folder in your user folder do a goodle search on how to unhide it.  Do feedback here if this workaround applies or not in your case. Good luck in saving your cities!

For tech support ref: my system: Dell Prec/Win7/64b/12G/QuadroFX1800.

Meanwhile I feel BPs, as they are, are really not worth the precious game time and trouble they cause. I'm slowly converting all BPs into Landmarks and Leisure buildings to my own specs.