Cant connect, but already connected

[crazedwombat11 0]

I tried to log in today and I get an error that I couldnt log in. I try to log in again and it says i'm already connected. Now I cant play because it wont go to the next screen and it leaves me at the log in screen. How can I disconnect from the game and it's servers if I'm not connected to it?

[eka 0]

It's the same for me. The game disconnected a couple of times yesterday, and the last time I wasn't able to connect again. I get "Already connected with this account. Logout first.".

I tried to reboot both the computer and my router, but it didn't help (and this computer is the only I've ever played the game on). Anyway, when it still didn't work this morning I filed a support issue with technical support, which I haven't heard from since. And I can't log in.

[DazzaDazza 29]

You should e-mail support.  They can easily fix it.   I had the same thing happen to me in the beta, and they fix it with in the day or so.  (You have to allow for time zones)  

 

http://www.citiesxl.com/

 

 

Or try PM Mathew_MC, that also work for me, when I had anther problem with my Account he is very helpful.

[CZAR ALEKSANDER 0]

I waited but still have problem

[spyke01 0]

I've had this issue twice so far and have managed to get around it by clicking the 'forgotten password' button and getting MC to resend the passwords to your email. This seems to log you out, allowing you to reconnect once you recreate your password.

Hope this helps.