crash to desktop just after logo pops up

[Clayton_e 0]

I have vista and a brand new dell inspiron duel core pc and the rush hour extra (came with the game).

The game loads to the picture of the bridge, starts to show the EA logo, then cuts out right to the desktop.

Uninstalled and reinstalled, now sometimes it won't even load to the logo and just says the wrong disc is in (after trying both).

thanks in advance for any help

[Clayton_e 0]

oh, its vista home premium

[A Nonny Moose 8,261]

First, please use the edit button to add to a post.

We can't tell much from the model of your machine.  We need more specific specifications.  You may not have enough memory to run this game, and that explains the immediate quit.

The second disk is the play disk, so when you start up, you must have this disk in the drive.

Try increasing your virtual memory to the maximum.  If you don't know how to do this, use your help system.  The maximum is 4095MB for Vista.  Make sure this value is set for both the initial and maximum sizes in your virtual memory settings panel.  Don't forget to push the "set" button, and then you must restart to put it in effect.

Failing all that, please post your full specifications.

[autoVino 26]

I've had this problem twice.  The first time it was because my dvd player would overheat and it had troulbe working.  Getting a new one solved that problem.  The second time it was a video card problem, and updating the driver solved that.

[Clayton_e 0]

Here is the FULL specs. I'll try the virtual memory issue.

Part #

222-9907 Inspiron 530s,Intel Pentium Dual Core processor E2140 (1.60GHz,800FSB) 1 $0.00

311-7313 1GB DDR2 SDRAM at 667MHz 1

310-8025 Dell USB Keyboard 1

310-7966 Dell Optical USB Mouse 1

320-5677 Dell 19 in E198WFP Flat Panel Analog and Digital 1

320-5878 Integrated Intel Graphics Media Accelerator 3100 1

341-4944 160GB SATA II Hard Drive (7200RPM) 1

341-5008 No Floppy Drive Requested 1

420-6540 Microsoft Windows Vista Home Premium Edition, English 1

313-5582 Dell Resource DVD with Application Backup 1

420-5769 Internet Search and Portal 1

420-5924 Icon Consolidation Application 1

420-6436 Vista, PC-Restore, Dim/Insp 1

420-6995 DELL SUPPORT 3.4,DIM/INSP 1

463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access 1

420-7244 Dell Support Center 1.0 1

310-1966 Mouse included with Keyboard purchase 1

430-0412 Integrated NIC card 1

313-4594 56K PCI Data Fax Modem 1

420-7468 ADOBE ACROBAT READER 8.1 DIM/INSP 1

313-5365 16X DVD+/-RW Drive 1

420-6464 Roxio Creator Basic 1

313-2758 Integrated Audio 1

313-2198 No Speaker Requested 1

412-0940 Security 30-day trial 1

412-0148 No Internet Service Provider Requested 1

412-0912 MS WORKS 8.5 1

950-3337 1 Year Limited Warranty 1

987-3157 Dell Hardware Warranty PlusOnsite Service, Initial Year 1

982-4330 Type 3- Third Party At Home Service, 24x7 Technical Support, Initial Year 1

987-6238 No Warranty, Year 2 and 3 1

960-3249 Banctec Service Agreement 1

983-3680 Warranty Support,Initial Year 1

310-8626 You have chosen a Windows Vista Premium System 1

466-7647 Thank you for choosing Dell 1

464-9572 No Preinstalled Software 1

420-7091 DataSafe Online Dim/Ins/XPS 1

420-7092 DataSafe Online Dim/Ins/XPS 1YR-FREE 1

987-4817 Insp Datasafe 3GB,1YR(Incl in price),DHS 1

988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online 1

466-5018 $100 Dell Dollars Code. Dell Dollars will be sent automatically 4-6 weeks after your order ships 1

[A Nonny Moose 8,261]

I notice from your spec that you have only 1GB of memory?  Cheap SOB's sold you a core 2 duo with only a tiny squib of memory.

All your multimedia stuff is integrated which subtracts directly from your memory.

With Vista in there, you may simply not have enough memory to run the game.  I suggest a 1GB upgrade.

[tungston 19]

Updating the graphics driver might help.

Did you apply the game update patch?