vkg797

Originally posted by: vincep181 i just got my copy and activated it. i downloaded my copy from the internet. as far as i can see, there is no manual included. where do you go for clarification of issues. i see no "help" either. how do i get a manual? quote> I'll sell you my manual for $39.99. Order today and you will also get a free copy of the disc!

Originally posted by: gnomonite They cant do points 1 & 2 cos that would potentially open a huge door for pirates! As I understand they dont really have any protection on the disc itself, the only thing which is preventing the piracy of this game is the CD key which is required to be activated online. You are correct, but piracy is going to eventually happen no matter what. What I am saying is that the patch would expire and put the game back to the state it is currently, Not Functional until the CD key issues are resolved. Same as creating a temporary CD key. This is controlled by the server, when they disable the key, it becomes inactive. Anything is possible and this was just a suggestion to save from refunding and losing additional sales to their product. Something needs to be done. Here's another solution... How about everone who has a CD key and no game, give it to us who have the game and no CD key! LOL!!!

PHILIPPE, MONTE CRISTO, SOMEBODY!!!!! First of all, thank you for developing the next city builder game. I have been patient during the past 2 years while this game was being developed. I too preordered Cities XL Limited Edition from the Monte Cristo website back on 9/9/09. It arrived on its North American release date yesterday. I live in the United States. However, there is a serious issue here, as over 200 topics have been posted regarding Pre-Orders / Activation Key / Download Issues. I too have still have not received my CD key via e mail. I also have an issue with my account. When I try to register it says "Specified user already waiting from validation. Please try later..." This has been going on for over 24 hours so I am not even getting to enter the CD key, which I don't have anyway. I have sent 3 e-mails and as to no surprise, not one single reply. I have sent them as follows: 10/9/09 8:15pm montecristogames@tmpwdirect.com 10/10/09 10:48am support@montecristogames.com 10/10/09 8:00pm The technical support link form page located on the Cities XL website. ON BEHALF OF EVERYONE WITH THIS SAME ISSUE... 1. Although easier said than done, why not develop a patch for owners of the game that have an actual cd copy which temporarily bypasses the splash screen. This can expire within 7 days for example, or until Monte Cristo anticipates a resolution. 2. Create a Universal Temporary CD key for owners of the game that have an actual cd copy . 3. Accept refunds / recalls due the fact this product is not functional at this point. OR BETTER YET... 4. Have someone from Monte Cristo atleast explain what has happened, what is currently being done to have our situation resolved and provide a date we can expect to have a functional game. Maybe even go above and beyond by throwing in a free GEM or extend the planet offer to those of us who have been effected by this unfortunate situation. I guarantee that option 4 will save whatever damage has been done to the Monte Cristo name since yesterday and possibly ensure the future success of Cities XL. I don't expect a response to this, as I have already been let down by the "Service after the Sale" But if you are reading this, Thank You for your time.

Same here. I pre- ordered my Limited Edition copy over a month ago. I received it today, BUT NEVER RECEIVED THE CD KEY!!!! It was supposed to be e mailed. And yes, I have my spam folder is unblocked as well. Still No E mail!!!! This game is a brick without it!!!!