http://www.change.org/petitions/electronic-arts-100-refund-for-sim-city-2013
This game has been entirely misrepresented.
First the EA servers cant handle all the players, it is clear they werent prepared to handle the bandwith this game needed.
They assured that the EA servers were not going to be busy or unreliable, so there was no need for offline mode. With 20 to 30 minute queue times it is clear that the EA servers are in fact unreliable. Also i have personally experienced game crashes with loss of cities and no possible way to save my game.
Lastly and most important they ensured features such as leaderboards with achievements all being displayed online. Now this is being taken away because of server overload. Thus giving more evedince of how unprepared and misleading the EA company has been in this product launch.