The Eephus

Again, my problem is two-fold. If they're not going to respond for a week, that's fine, but don't 'ban' me. If you're going to ban me, then tell me how to rectify the problem. It's pretty simple. Customer service isn't hard, small company or no. If they're doing that well, hire some temps. If not, get it taken care of.

Please re-read my initial post. It has been well over three days. No reply. There is joint responsibility here. PayPal was overzealous. MC has just been amateur.

PT, I would completely be on board with that EXCEPT for the fact that I very specifically contacted tech support at MC to find out how I should proceed. A simple note (or ANY reply) would've satisfied my question, and allowed me to actually PAY them. I certainly understand that there can be issues with PayPal, but what I don't understand is a no-reply. It's bush league. On top of that, I used my initial e-mail address for a reason. It'd be nice if they hadn't banned that particular address and username. Right hand, left hand.

Just paid them again. Back in under a different e-mail, but apparently have lost all of my saved cities . Begs the question of where my cities went.

Just got notice that I have been 'banned from the game'. This is a first for me. I used a PayPal account to pay for the download version, ~24 hours later, after activation, I received a refund notice from PayPal that indicated FRAUD on the notes. I have never had a problem with this PayPal account. First time issue. My financial institution has not contacted me about any static on their end. I *immediately* contacted Monte Cristo support via e-mail and let them know that I wasn't sure what the problem was, but that I wanted to re-pay them for the game so as to be legal, legit, etc. I included my order number as well as my activation key. I have not received any response from them since that time (~3 days ago). Today when I went to log on, I was banned. So...any suggestions? This would be funny if I weren't actually enjoying the game. I WANT to pay MC, they just won't let me. This is certainly among the more amusing, but frustrating things I've had to deal with as a consumer of entertainment. Anyone else had this happen?

Man, how long does this bad boy take to download? Looks like the whole process is going to be in excess of four hours. That seems a bit excessive. I guess when the files are that big that's just how it is. Looking forward to giving this a try...even if it means next weekend (I'm off mid-week).