Lucy Bradshaw, (Maxis General Manager) took on some tough and toughly worded questions via Twitter this afternoon. Among some that were asked:
How is this debacle something you didn't forecast? Can you explain the business rationale or justification for how this happened?
Metrics/beta was fairly conservative and live ops stressed our game server DB’s in ways that we did not experience in Beta or Load Test.
How could you not anticipate server load on launch when you all your ads said "50 most anticipated games lists of 2013"
Load experience in beta and load test is different than live. We've adapted and put out servers with changes, already seeing improvements.
When SimCity servers are taken down in a few years, will an offline mode patch be distributed? Perhaps before then?
We have no intention of offlining SimCity any time soon but we'll look into that as part of our earning back your trust efforts.
Thanks to jacksunny for summarizing.