For those who opted for physical discs -- if you donated between April - June and you received the WRONG discs or NO discs in the mail, please email firstname.lastname@example.org and include your donation info such as Paypal transaction ID and we will get this rectified!
Outages - STEX Test Ready 09/22/2018Update: 24 Sept, 2018 @ 21:00 EDT All seems to still be working with quick response times. As mentioned below we will continue this test until tomorrow evening before adding guests back to the settings. Tis now my bedtime so please don't break anything while I sleep. But, if anything seems wacky, please post in the ST Bugs Thread. Update: 24 Sept, 2018 @ 19:45 EDT We've been up for one hour with this STEX test and so far server loads are looking good, page load times seem normal, and avatar hover overs are mostly zippy fast. The plan is to run with this configuration until tomorrow evening to give us plenty of time to see if the site stays responsive before we add the STEX access back for guests. (Rest assured, dear guests, we are not trying to force you to join ST. It's just that we have to figure out what has been causing the site to totally crash.) Update: 24 Sept, 2018 @ 18:41 EDT We've brought the STEX back online for members only as our next test. This test might also overload the site as there is some underlying bug which we have not yet identified. Both Cyclone Boom and I are here to keep an eye on the performance. Should ST get overloaded and go down you will first start seeing long page load times and eventually 522/524 errors from Cloudflare. At that point CB will work his magic and then you'll start seeing a 403 Forbidden error. (This means all access is blocked so the site can re-recover.) And then in about 10-15 minutes we'll bring it back without the STEX again should this bad stuff happen causing the aforementioned site crash. See also: My initial Bugs Thread post and CB's recent post there saying we are up in test mode for members. Update: 23 Sept, 2018 @ 22:22 EDT The site stayed up a wee bit longer, but still succumbed to whatever is causing the trouble. At this point we are taking the STEX and the Gallery offline, but will try to keep the forums going. Update: 23 Sept, 2018 @ 18:59 EDT Cyclone Boom has optimized all database tables which is sort of like defragmenting a hard drive. We've brought the site back online and are hoping it helps with the problems. The previous message (below) still applies until we are sure everything is fixed. Previous message: Simtropolis is experiencing random spikes of heavy server load and excessive lag to the point the whole site becomes unresponsive. We've been taking it offline to let it catch up with the load and then bringing it back. This is the best stop gap measure we have at the moment. If you are creating a new topic or post I suggest making a copy and paste to a text editor before clicking the submit button as we can't be sure it won't go offline at the wrong moment for you.
A Separate Bug 09/24/2018We are also having trouble with the Contact Us thinger. I do receive them (and they come to me as an email), but now when I reply they immediately bounce back. This could be due to peeps providing invalid email addresses or it could be an actual problem. I do reply to all of them so if you don't get a response within 24 hours you might consider sending me a private message here on ST instead. -Cori (PM me here.)
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