SimCity Players Overload Origin Servers
SimCity returned today after a 10-year hiatus, and gamers were eager to dig in, prompting delays on Electronic Arts's Origin platform.
Some users who tried to download SimCity via Origin today encountered a "Not yet released" message. Earlier today, an EA rep said on the company's forum that there are two possible reasons for the delays: the game is actually not yet released in your country; or your credit card payment failed or was unable to be charged.
"We have also identified a very small number of North American players for which neither case applies and are investigating directly with Origin to resolve. We will continue to post updates in this thread as more information becomes available," EA said earlier today.
At this point, SimCity is - in theory - available via Origin in North America, Canada, Mexico, Brazil, Singapore, Hong Kong, Korea, Taiwan, Thailand, and Russia. It will go live in Europe (except the U.K. and Ireland), Australia, and Japan on March 7 and New Zealand, South Africa, India, the U.K., Ireland, and Portugal on March 8.
EA suggested that those who might be having credit card issues contact customer service, but many of those on the forums complained about extremely long wait times. One player did manage to connect with support staff, though, and had this to say:
"Got into a support chat. The gist is that there is an issue and they are working on it. There is no ETA. It is not an issue with my account specifically," drdoak wrote. "Being from an IT background, this happens sometimes. It is always frustrating for users, but sometimes you really don't know what the ETA is until you're almost done fixing the issue."
Read the rest at the source.