I would contact customer service I got a free copy on Origin with no problems. I've heard many people state much the same, whilst I personally wouldn't buy an Origin version or install Origin for that matter, I know plenty of people don't care or have it, so if there is a chance of getting a replacement free, it has to be better than paying. I dont have origin installed, hadn't heard of it before. I'll ask for a free download. And in the meantime roll back to win7 on my secondary drive - don't throw away old shows too zoon. Thanks to all for your advice!