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    Internal Maxis memo outlines SimCity stabilization efforts


    Dirktator

    "I'd like to say that it's not fair — that the game score shouldn't be punished for a server problem," she wrote. "But it is fair."

    Maxis general manager Lucy Bradshaw wrote in an email sent to staffers at the studio... detailed the company's efforts to address the growing tide of hostility among their fanbase.

    "Maxis is working 24/7 to deliver on our promise," she said.

    Bradshaw noted that the server issues are also impacting review scores, saying that the Maxis Communications team is "working one-on-one with media to manage this as closely as possible."

    "SimCity is an online game and critics and consumers have every right to expect a smooth experience from beginning to end," she wrote. "I and the Maxis team take full responsibility to deliver on our promise.

    "Trust that we're working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity."

    Source: Polygon.com

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    SirChick

    Posted

    working one-on-one with media to manage this as closely as possible.

     

    Let the media make their minds up on their own.

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    rborecki

    Posted

    working one-on-one with media to manage this as closely as possible.

     

    throws money at journalists

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    rjamesp

    Posted

    cant they add more servers? like 100 servers? 

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    InvaderNat

    Posted

    working one-on-one with media to manage this as closely as possible.

     

    throws money at journalists

     

    Lol, if Simcity taught me anything it's that throwing money out of the limo causes a higher approval rating.

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    mntoes

    Posted

     So now the won't even give refunds.

     

    Origin's general policy, which is to deny refunds "except for special mitigating circumstances

     

    No refund for a non working product. The really are taking the ****

     

    Glad I didn't buy it if this is how they treat their customers.

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    jigsaw

    Posted

    i wonder how the boss of EA looks now, when it's his forced policies that made the game what it is, and lead to the anger and failure of this game launch???

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    Superbacon

    Posted

    i wonder how the boss of EA looks now, when it's his forced policies that made the game what it is, and lead to the anger and failure of this game launch???

     

    He probably doesn't care.

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    Moriadne

    Posted

    i wonder how the boss of EA looks now, when it's his forced policies that made the game what it is, and lead to the anger and failure of this game launch???

     

    He's probably a cross between Emperor Palpatine and Mr. Krabs.

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    joejoejoejoe

    Posted

    working one-on-one with media to manage this as closely as possible.

     

     

    Meaning: "Leak" a memo with lots of marketing speak such as this one to the press to pretend things will be taken care of quickly.

     

    Some people are also already calling it "Spin City" now that EA is trying to make people believe all these issues are simply the players' fault because they play the game too much...

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    Decius

    Posted

    I'm realdy GLAD MAxis stated this themselves: ""I'd like to say that it's not fair — that the game score shouldn't be punished for a server problem," she wrote. "But it is fair."

    Why? Because it's no longer a game you own, its a service license they sell. If it didnt require any other thing than a disk and you computer i'd be ok with a good review but it's not. If you are not getting the service you payed for, you are entitled a refund and the productservice sold is just generally bad. So bad ratings are more than fair.

    That said, the petition they are making to get refunds should emply on ALL DRM games meaning it forces companies like EA to finnaly shape the **** up and stop releasing haf assed unfinished products which is technicly conning the costumer. IF something like this gets off the ground, EA will no longer get away with the crap they have been pulling for the pas decade or so!!

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    Decius

    Posted

    On top of that, raters on amazone who genuineley give the game 5 stars and state the game itsself is fine are NOT beeing critical, the ammount of glitches (again EA haf-arsed-work) is rediculous. Not to mention the space limitation. Not that i'm not satisfied with the 1400 or so 1 star ratings, go team, wake up the world a little!!

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    fiver

    Posted

    She and that guy (Katsarelis or something) should be fired immediately.

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    dscampbell

    Posted

    You're damn right it's fair! The consumer didn't ask for this game to be online in the first place, so if the consumer is right and his/her fears have become reality you are damn right they take it into account when rating the game!

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    FlyHigh

    Posted

    Publicity stunt #3.

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