Jump to content
  • monsterjamp
    monsterjamp

    DRM Refund Policy White House Reaches 1,700

    The petition against DRM has reached 1700/100000.

    If the petition does reach it's goal the US government will go over DRM and possibly lower how much damage DRM can cause (By forcing refunds).

    If you want to sign it, you don't have to be a US citizen.

    The petition reads :

    We petition the obama administration to:

    Institute an industry-wide return policy for video games that rely on remote servers and DRM to function properly.

    Video and computer games are growing increasingly reliant on

    remote servers and the implementation of Digital Rights Management (DRM) to function properly.

    When these measures fail, consumers are left with an unplayable experience. In these cases, the consumer should

    have the right to expect a full refund, whether the game was purchased

    in physical or digital form.

    SimCity from publisher Electronic Arts is a recent example of why such a law is crucial. Even 72 hours after its release, players are unable to log in and play, rendering their $60 purchase useless. Yet they have no recourse for a refund.

    Consumer protection laws vary from state to state. Please institute a universal, industry-wide refund policy for defective entertainment both digital and physical.


    Sign in to follow this  
    Sign in to follow this  

    User Feedback


    Or it could spark a backlash against "gamers who take their games way too seriously' Hope it works though, we're consumers and we need protection.

    Share this comment


    Link to comment
    Share on other sites

    If the petition does reach it's goal the US government will go over DRM and possibly lower how much damage DRM can cause (By forcing refunds).

     

    I thought meeting the number of petitioners only required that the white house issue a statement on the petition, not actually do anything about it... (see death star)

    Share this comment


    Link to comment
    Share on other sites

     

    If the petition does reach it's goal the US government will go over DRM and possibly lower how much damage DRM can cause (By forcing refunds).

     

    I thought meeting the number of petitioners only required that the white house issue a statement on the petition, not actually do anything about it... (see death star)

    That's correct, but it will bring this subject to the attention of the administration. I can imagine this subject is not well known there yet.

     

    Thinking about it, it becomes clear that this is an area where regulation is missing and necessary. If you go to a shop and buy a product and find out something doesnt work on it, you go back to the shop and get a refund or get offered a replacement. This is your right.

     

    But it doesnt seem to be the way with software, and this needs to change. We, as the customers, do need more protection and rights here. After all we are spending out hard earned monies on the product.

     

    And if there is no clear regulation for refunds publishers will not be pushed to really take care of a launch in advance, simply because they dont have to. As we can see with Diablo III or Sim City, there are always enough people who still buy the game.

     

    Seeing that there is a development towards more and more online connectivity, also regarding DRM, it is now that we need to address this.

    Share this comment


    Link to comment
    Share on other sites

    Emptor caveat. Everyone knew about the online factor months before its release. Anyone who didn't expect some minor or major hiccups was fooling themselves.

     

    I especially LOVE the fact that it states, "Even 72 hours after its release, players are unable to log in and play." 

     

    72 whole hours!?! Must be hard!

     

    Eight years after its release, World of Warcraft still has problems with major patch days. This being Simcity's first online release, I think they did and continue to do an outstanding job. 

     

    Anyone who signs this petition has some serious patience and high expectation problems.

    Share this comment


    Link to comment
    Share on other sites

    The role of governement in consumer protection is a very fine line, and where that line is drawn will depend on a person's political values. As a bleeding heart liberal pinko commie I feel like this is over the line.

    Share this comment


    Link to comment
    Share on other sites

    Where is that fine a line? It is very simple: if one buys a product one is entitled to a functional product. Period. It works in all other areas. Why shouldnt it for games/software. If you buy a car you dont want to wait until it gets fixed in month to be able to drive it.

     

    And what does this have to do with political values?

    It's not a "value"  to say it's ok for a company to deliever a non-funcitonal product and then not accept refund for people how paid for it. It's saying rip-off is ok.

    Share this comment


    Link to comment
    Share on other sites

    Please support this. I'm sick of having an EA game (or others for that matter) that needs gazillion patches afyter launch. It's time for the gaming industry to get back in line hand the consumer a finished product on launch! Other products have these standards, it's time games also get this!

    Share this comment


    Link to comment
    Share on other sites


    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an Account  

    Sign up to join our friendly community. It's easy!  

    Register a New Account

    Sign In  

    Already have an account? Sign in here.

    Sign In Now


×

volume5_md.pngPlease help us reach our September Goal!

Your contribution helps keep Simtropolis up and running!

Please consider a donation today.

We need to continue to raise enough money each month to pay for expenses which includes hardware, bandwidth, software licenses, support licenses and other necessary 3rd party costs.

By way of a "Thank You" gift, we'd like to send you our STEX Collector's DVD. It's some of the best buildings, lots, maps and mods collected for you over the years. Check out the STEX Collections for more info.

Each donation goes to help us keep the site running free.

Enjoy the site!

OK - See STEX Collections