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      Please help us for July   06/30/2017

      This month we're hoping for a little bit of a boost this month or next, in addition to covering the regular bills, we could benefit from some hardware upgrades. STEX Collector's Set gifts can now be sent to you via digital download as well as regular mail if you wish! Every donation dollar goes toward keeping Simtropolis online and humming along. Your contribution counts! Hardware Upgrades As our website community software improves with more and more features, and as we bolt on additional features such as chat, the increased load to handle all these new toys is taking the server a bit to task. You may have noticed that we'd been forced to temporarily disable the chat as we worked out allocating resources for more optimal performance. Following this, we've applied a number of 'soft' changes such as caching options and experimented with server configurations (nginx as proxy, for example), so the hardware aspect is also an area we'd like to focus on. The last time we upgraded hardware was back in 2012, prior to the release of SC13. Your contribution means a lot! Your donation will go toward helping us to 1.) migrate to a newer server or 2.) at least get some ram/cpu/storage updates and any other infrastructure hardware or services. Donate and Get a Gift or Donate Any Amount Thanks so much! - Dirktator & The Admins
Dirktator

STEX CDs and Donations

364 posts in this topic

It certainly isn't ST and it certainly is PayPal.

I've checked and it's working for me (Mac, Safari 10.1) so perhaps web browser/Java/cache related. I recreated your situation and once I selected US the page reloaded to give me State and ZIP code options. Does your page reload when you select the US? 

(I also selected the UK and the form changed again for UK specific details)

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On 13/04/2017 at 9:07 AM, _marsh_ said:

I am unable to pay for anything because paypal wont let me choose states, I can only choose Canadian provinces. I PMed Dirk about this but it's been a few days, maybe someone else can help. I am unsure if this is a ST problem, paypal problem, or only a problem for me and wanted to know if anyone else has experienced this problem?

Spoiler

TOpUgRS.jpg

 

Thanks for your intended support of the site.

If it's any help, I was able to retrieve the list of US states (or other country area) by:

  1. First entering the desired Donation amount at the top.
  2. Selecting the Country. The page will then auto-reload (you may need to enter a quick security code).
  3. The correct area list should now be populated, and can be selected. The same also for other country specifics, such as "ZIP Code" vs "Postcode".


Not entering the donation amount seems to prevent the fields from updating. Since it rather counter-intuitively throws an error upon selecting the country, once the page is refreshed. PayPal really ought to improve that, such as by only validating once the form is submitted.


Hopefully this works for you. *:)

If not, I'll inform Dirk via the emergency line.

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An update:

Dirk has now changed the PayPal form to an alternative method, which should hopefully simplify the checkout process for donations.

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Hey thanks for all the help. I'm currently having different problems with pay pal and can't try to solve this current problem but I appreciate the responses. If I don't respond just assume my problem is solved. ;) Thanks.

Cyclone Boom likes this

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